Be Brief
One of the worst mistakes email copywriters make is trying to shove the entire story into the email message. Think about when you open a marketing email in your inbox. Do you read every single word in there? Probably not. It’s more likely that you scan for important points so you can glean the overall message, and decide whether you want to take any action. So if you’re sending email with hundreds of words of copy, you’re making it much more difficult for recipients to decide whether they want to click through … because they can’t quickly sift through all of the information in your email!
Instead, find a way to summarize what the reader will get in a compelling way, and let them click through to a page on your website for more information. Take a look at how this HubSpot customer and Certified Partner Precision Athletics drafted a brief email that encouraged readers to click through for more information:
There are a few lines of copy used to set up the purpose of the email and, of course, thank the recipient for utilizing their free training session. But after that, Precision Athletics gets to the point of the email — delivering success stories from those who have completed the training program to motivate the email recipient.
Keeping your message on-point is the key to writing brief email copy. What’s the point you’re trying to make with your email? If you know the action your email is supposed to drive — recipient buys a grill the size of a Foosball table, recipient remembers to buy their Bruce Springsteen tickets, recipient gets motivated to work out — you’ll have a much easier time drafting succinct email copy that remains focused on that one end goal. And if writing succinct email copy isn’t enough of a motivator for you to narrow down your goals, remember that having just one primary call-to-action in your email marketing results in better click-through rates than emails with competing calls-to-action!
Use Actionable Language in Your CTA
That’s right, emails have calls-to-action, too! Well, the good ones do. First and foremost, your email call-to-action should be extremely easy to identify. Remember, people scan their emails, and if there’s one thing you want your recipient to pick up on, it’s your call-to-action. If you’re sending an HTML email, you may decide to include a button like this AmazonLocal email did below.
Pregnant mothers are being pooled to place ads on their round, shiny stomachs as part of “tummy branding.” Some argue that this is how news is created. To some, this is “desperate branding” in action. Welcome to “guaranteed-to-fail branding,” a process that ensures a top spot on the list of branding failures. These projects are sometimes called “reality branding.” There is no limit to these weird processes.
Roy Disney said, “You need branding when your product has nothing to offer.” Roy’s uncle, Walt, invented Mickey Mouse and created the Disney empire. At the time, the word “branding” was reserved only for cowboys branding herds of cattle by the fiery iron.
The word “branding” is dangerously overused. Many people use branding as a cure for all kinds of problems in all kinds of businesses. To lay claim to a deeper understanding of this elementary word, branding agencies all over the world have developed some cute variations of it, from “emotional branding” to “primal,” “sensory,” “musical,” “internal,” “external,” “holistic,” “vertical,” “abstract,” “nervous” and all the way to “invisible” branding. However, to see these distinctions, you will need special 3D spectacles.
The list of branding types is almost like the three MIT wizards who took an academic conference for a ride by submitting a paper in all fake jargon: “Rooter: A Methodology for the Typical Unification of Access Points and Redundancy.” Their paper was accepted.
Haphazard Branding
There are hundreds of such branding terms pointing to the same thing. Let’s analyze and see how this historical process of branding ownership marks on animals got transformed into a word circus, bending the state of mind among corporations, institutions and many governments.
Branding is often presented as a culturally, emotional or lifestyle crazy, sugarcoated packaging process. Sometimes it is like rap music, with spinning colors or psychedelic pastel overtones accompanied with hip-hop idea drivers. Other times it comes with esoteric concepts to camouflage the products or services just long enough to get the customers’ attention. Most of the time, it comes as juicy ideas under some new blanket term of branding that is designed to create a safe and secure feeling for the corporation while waiting for the thunder from the charge of anxious customers.
For some reason, if the highly anticipated traffic doesn’t show up, then the term is changed immediately to the likes of “primal branding,” with a twist or a new style dance added to the circus. The same single promotional process is re-named repeatedly.
The idea is that when share prices fall, call the branding team and let it apply its “fiscal branding” to mail fancy brochures to shareholders. When products fail, let the “visual branding” make logos makeover, and when elevators don’t work, give it to the “yo-yo branding” unit, as they are real experts in north and south mobility. Floor please.
Today, branding is a mixed bag of basic, traditional advertising tools, simply waxed and packaged to appear as intellectual advice with an expensive price tag. It is targeted to fit any hungry frame of mind, and is designed to make corporations feel ever so comfortable with terms like “verbal,” “digital,” “audio,” “smelly,” “silent” or “loud” branding, as all these terms are designed to offer great safety and invisible lifelines to sinking ships. But does it work?
Just Promotional Tools
At times it does, as corporations do need solid and real branding. However, it most often fails, frequently due to lack of substance, quality, intelligence and experience. What is now being offered in the name of branding includes perfumed stationery at the banks, as sensory tickles, jingles and chimes for the funeral parlor — just raw promotional tricks.
These approaches fail because they are just basic promotional tools and skills and because they are trendy quick fixes. Branding has been defined so many times by so many experts that it is almost useless to redefine it. Like beauty, it is in the eye of the beholder.
The presentation of fancy fireworks at a huge marina as a big branding exercise might be merely ordinary to some other company. Hundreds of hired people walking on a busy street with their foreheads painted with the names of products might be kinky, tacky or too smart, all depending on the culture and mental level of the client.
Pregnant mothers are being pooled to place ads on their round, shiny stomachs as part of “tummy branding.” Some argue that this is how news is created. To some, this is “desperate branding” in action, to others it is getting the word out at any cost.
Welcome to “guaranteed-to-fail branding,” a process that ensures a top spot on the list of branding failures. These projects are sometimes called “reality branding.” There is no limit to these weird processes.
Most of the time, the creative powers overtake the process, and fancy jargon becomes the Band-Aid while the Laws of Global Corporate Image, Rules of Corporate Nomenclature and Name Identities, Cyber Domain Management, Principals of Marketing and Global Branding are all completely ignored as being too rigid, too serious and too formal.
Solid Training, Thorough Skills
Let’s face it, these branding rules are very hard to learn and very difficult to apply because they require solid training and thorough skills. Simple, raw promotional skills backed by big budget fireworks are only “accidental branding” at play, where everyone becomes happy as long as there is some noise. In the recent past, this is how “high volume” or “intense” branding got the center stage. Today, in this budgetless environment, it is only a dream for most agencies to get such mega breaks.
U.S. businesses are still very much overdosed with over-branding. Massive turnover in the advertising and branding industry, compounded by the Internet , e-commerce and outsourcing has created a large glut of branding consultants with too many faceless, nameless consulting services and Web sites.
The market is simply glutted. Western branding agencies are losing their grip by not producing world-class standards and are becoming a laughing stock by adopting, in a panic, monkey-see-monkey-do campaigns.
In reality, you definitely need proper branding today; the type is not the issue. However, first you must have something very good to offer. You also need highly specific and proven branding with highly tactical positioning skills, under proper corporate and brand name identity and image laws, rather than raw graphic and promotional tools.
‘Useless Branding?’
Empty concepts and poorly designed and beaten up products and services can’t be resurrected with some abstract branding terms along with some flashy campaigns. Big money spending will not buy big image anymore. It worked in the past, but times have changed. Today, the latest cyber-branding techniques are in big play. Corporations are opening up to a debate on this subject among senior management and ignoring the old, traditional branding methodologies.
As e-commerce matures by the minute, the masses of customers have successfully ignored the expensive blitzes and pretended to have some type of an early Alzheimer’s condition to justify their memory loss. Nothing sticks in mind any longer.
The blasted, useless messages are instantly forgotten. The 15-minute fame suggested by Andy Warhol is now only a 15-second blip on the global e-commerce landscape. What was previously shoved on 24-7 ad campaigns and lasted at least a year is now completely forgotten the very next day.
Should we now re-define branding all over again? Should this word be re-invented? How about “useless branding?” No, not yet.
– Naseem Javed
– 7-27-05
If you’re the head of your company, you have to be able to define not just what your company does, but why it does it.
Having difficulty? That’s normal. You can blame it on the way your brain works. The part of the brain that contains decision-making and behavior doesn’t control language, so when you’re asked questions about why you do what you do, it’s natural to get tongue-tied.
That’s where great leadership comes in. Leaders are required to put in to words what a group does; they’re required to cross over between the decision-making and behavior sphere and the language sphere. Leaders are great because they’re good at putting feelings into words that we can act upon.
So it’s up to you, as company leader, to define your “why.” Here are four reasons you should, if you want to survive as a company.
1. Your company’s “why” generates loyalty.
Apple can sell phones not simply because they have the smarts to make phones; every single one of their competitors can make phones too. What gives Apple permission to sell products beyond computers is the fact that it doesn’t define themselves as a computer company; rather, it is a company that stands for something. It represents an ideal: Down with “the man”; attack the status quo; champion the individual.
As long as Apple’s products are consistent with its cause, the company has the freedom to do things other companies cannot. Those who identify with Apple’s cause, in turn, will say they “love” Apple–even if they think it’s because of the products.
2. Organizational success (or failure) often dates from inception.
Most great companies were founded by a person or small group of people who personally suffered a problem, went through an difficult experience, or had someone close to them face a tricky challenge–and then came up with a solution or alternative. That original solution to that original problem is what they formed their company around; it’s why they do what they do.
Organizations that just look to capture some market opportunity, or are born out of some market research, often fail (or else need endless pools of money to keep going). No one has passion for a problem revealed in market research. People have passion to solve their own problems or to help those they care about.
Fortunately, it’s easy to build trust in a business relationship. Here are the rules, based on a conversation with a true expert in trust-building Jerry Acuff, author of The Relationship Edge: The Key to Strategic Influence and Selling Success.
1. Be yourself.
Everybody on the planet has had unpleasant experiences with salespeople, and many have walked away from a sales situation feeling manipulated. So, rather than acting or sounding like a salesperson, simply act the way you would when meeting with a colleague.
2. Value the relationship.
If you want people around you to value having a relationship with you, you must truly believe that relationship building is important. You must also believe that you honestly have something of value to offer to the relationship.
3. Be curious about people.
People are drawn to those who show true interest in them. Curiosity about people is thus a crucial element of relationship building. Having an abiding fascination in others give you the opportunity to learn new things and make new connections.
4. Be consistent.
A customer’s ability to trust you is dependent upon showing the customer that your behavior is consistent and persistent over time. When a customer can predict your behavior, that customer is more likely to trust you.
5. Seek the truth.
Trust emerges when you approach selling as a way of helping the customer–so make it your quest to discover the real areas where the you can work together. Never be afraid to point out that your product or company may not be the right fit.
Emails are key to communication in the office. Yet, as a rule, they are badly written. So by consistently sending sharp, well-composed electronic messages, you will make yourself stand out from the crowd. Take careful note of the following:
1. Hone your subject line
Try to be more specific. Instead of giving your email the name ‘Byrne project’, call it ‘Byrne project: new deadline for phase 2’. Your email is already more interesting than most.2. Don’t bury the lead
If you want to annoy people, make them read three paragraphs before you get to the point. If you want to rise in the company, state your purpose in the first sentence or two and then get to the why and how of the matter.3. Request further action
End emails with a suggestion or a request for action. An example would be: ‘I will call you on Monday at 10am to discuss this’ or ‘When can we get this done?’. Otherwise, nothing is likely to happen.PLUS: 10 Best One-Liners
4. Be human
People who would never dream of being cold and abrupt in person, often come across that way in their emails. Being businesslike doesn’t mean being impersonal. Try to remember that the recipient, like you, is a human being.5. Proof your email
Just one misspelling, grammatical error or typo can make a sender look careless and disrespectful. Sending ‘clean’ emails lifts you above the sloppy crowd.
Face it every writer has days when they sit down to write and the words just don’t flow onto the page. You write one sentence and check how many words you just added in hopes it will miraculously be sufficient. The problem writers have is, when their heart isn’t in their writing, it shows. (Here’s how to overcome your writing demons).
To help you get your writing on track, here are twenty-one tips to prevent you from getting to the point where you have what I affectionately call blank-screen-syndrome.
- Create a list of articles you want to write but don’t have the time. I find that it’s easy to get inspired to write pieces about other topics when the pressure’s on to write a specific topic. There’s nothing like a deadline to make anything else seem exciting.
- Feed your mind. Read a book and/or other sources of insight such as blogs and news sites to get ideas. This isn’t an excuse to get a snack or other indulgence.
- Develop a story around a trending topic, even if it’s not in your area of focus. The objective is to stretch yourself to find a way to write about the hot topics. This can be useful for bloggers and company content where you need to keep your content relevant.
- Keep a swipe file. Sign up for a wide range of newsletters focused on your main topics to see what other writers and bloggers are covering. Save those articles that provide new insights or a different format for inspiration. This doesn’t mean you should simply copy someone else’s ideas or articles.
- Collect relevant questions you and others have on your main subject area.Think like you’re writing an endless FAQ. A list of questions gives you a hook to build your content around. This is particularly useful for blogs and company content.
- Get a jump before you quit. Before you quit a writing session, write down the ideas you have for the next session; form them into an outline added to the current document to make it easy to pick up where you left off.
- Close your digital door to remove distractions. This means close your social media sites, chat and email. To this end, it’s useful to have a dedicated space for writing.
- Make an appointment to write. Set your timer or alarm for a specific time and that’s when you have to start writing.
- Change writing environments. If you always write at your kitchen table, and you’re now stuck for new ideas, try writing at a coffee shop or local library.
- Seek inspiration. Do something that provides you with a muse. Go to a play, or museum.
First, you need to identify your audience. There are several methods to identify your audience, such as determining keywords that are bringing users to your website, creating user personae and more. Once you’ve identified your audience, you should create content that speaks to each user persona. Do not stray from this concept, because you will lose readers or followers. Readers are finicky at the beginning of any article or post. If you don’t capture their attention with the title, the remainder of the content might as well be in a language they don’t understand.
For example, let’s say you operate a blog about the exam for certified public accounts. Who is your audience? There are a few user personae we can identify without doing much detailed analysis. You can easily create personae for your audience in the same manner.
- Students: those in their early 20s who are working on an accounting bachelor’s or master’s degree, with the intent of taking the CPA exam eventually.
- Entry-level professionals: early- to mid-20s professionals working full time at a public accounting firm, after attaining a bachelor’s or master’s degree. This group is most likely to be actively involved in accounting practices or preparing to become a CPA.
- Career changers: adults looking to change careers or re-enter the workforce.
- Educators: accounting professors who might need to discuss CPA exam content with their students.
- Professionals: licensed CPAs who are concerned about the future of the profession.
Let’s say we want to target entry-level professionals, because this is likely the largest of the five personae we have identified. Many of these individuals have probably taken entry-level jobs as an accountant but have not yet sat for the CPA exam. One of the greater stresses about this exam is finding out one’s score for each section. Though the exam is largely computerized, it can take a few months for scores to be reported to the appropriate governing body. So “CPA exam score release” is a hot topic and sure to draw attention from entry-level professionals because this demographic would be interested in knowing exam scores.
This would be a perfect theme or title to create your content around. When reading this blog for the first time, readers will immediately be locked in because the content pertains to their situation — not their past, not their future, but what they are actively involved in at the moment. Most readers and discussion groups talk about what’s happening now. What’s buzzing? By focusing your title and content on “the now” of your target audience, you have a much better chance of each reader reading your article or post from beginning to end, which is the goal of any writer.
When selecting a topic, there are a few tips to keep in mind.
- Pick one that relates to at least one of your user personae. This drives at least one group of users to your content and is sure to relate to them.
- Topics should be useful or answer a question. This encourages social sharing, allowing your content to reach beyond its page.
- Pick a controversial or trendy topic. Readers usually show initial interest in current topics and trends compared with those of the past. That is, unless you are comparing a “now” topic with a past topic.
- Limit the sales and marketing aspect of your content. If you’re only trying to sell a product or service, you will probably fail. No one likes to feel as though he or she has been sold, but everyone likes to buy.
It’s no longer enough to have a sleek website, social-media presence, and consistent brand aesthetic online. The new rules of branding your business on the Web have a lot less to do with presentation, and a lot more to do with interaction. In order to bring you up to speed, Inc.com has compiled nine of the most innovative and ingenious tips from articles, guides, and interviews in Inc. and Inc.com over the past year. These are the new rules of branding online.
1. Don’t just start the conversation.
Be an integral and evolving part of it. “Social media has one very important perspective to share with brand management—the conversation. Like branding, social media is all about the conversation and building effective relationships. They are perfectly suited to one another,” says Ed Roach, founder of The Brand Experts, a brand management consultancy in West Leamington, Ontario, the author of The Reluctant Salesperson, a free e-book available at http://www.thebrandingexperts.ca. The rules for brand messaging through new media versus traditional channels haven’t changed, but “the game sure got better and more interesting,” says Roach. It’s not enough to have a Facebook page or a Twitter account, you must participate in the conversation by making regular posts and replying to direct messages from your customers. Ron Smith, president and founder of S&A’s Cherokee, a public relations and marketing firm in Cary, North Carolina, agrees, adding that you’ll want to stay on top of what people are saying about you and your brand online. “Monitoring social media is a must for all companies. Social media has shortened the time frame for company responses to complaints or accusations. These days, companies need to acknowledge any issues and control the messaging in a matter of minutes instead of hours or days,” says Smith. Read more.
2. Either keep your personal brand out of it…
So you have 10,000 Twitter followers. Does it matter to your customers? Tim Ferriss, the entrepreneur behind the sports nutritional supplements companyBrainQUICKEN and author of The 4-Hour Workweek, told Inc.com contributor John Warrillow: “Unless you’re in one of a handful of businesses like public speaking, I think managing and growing a personal brand can be a huge distraction for company founders. I see all of these entrepreneurs trying to collect Twitter followers, and it reminds me of a matador waving a red flag in front of a bull. In this case, the founders are the bull. The bullfighter moves the flag away, and the bull comes up with nothing but air. Steve Jobs has a personal brand, but it isApple’s product design that makes it such a valuable company. He isn’t jumping onFoursquare to develop his ‘personal brand.'” Read more.
3. …or dive in and make all the headlines you can.
Appearing in the media as a source of expertise can go a long way toward building your brand, Inc.’s April Joyner reports. To gain press, identify media outlets that are most applicable to your particular areas of expertise and send them targeted pitches.
Why do weaker creative brains have a tendency to steal in broad daylight, and why is big money spent in promoting look-alike names, despite knowing full well that these names are stolen from other famous brands? Is it really human nature or just sheer stupidity? Unfortunately, some lack the basic skills for recognizing The Three Golden Rules of Naming.
Millions of entrepreneurs and thousands of account executives from major ad agencies all over the world are losing their sleep these days, most sleepwalking in search of new names with some extra “OO”s to ride along with the success of Google’s name.
During the day, they daydream about coming as close to this name as possible. Copy, modify or steal, who cares, as long it as sounds like Google. OOGLE, BOOGLE, FROOGLE, NOODLE, POODLE, CABOODLE, who cares? Just leave the Google brand name alone.
Look-Alike Names
Why do weaker creative brains have a tendency to steal in broad daylight, and why is big money spent in promoting look-alike names, despite knowing full well that these names are stolen from other famous brands? Is it really human nature or just sheer stupidity?
Unfortunately, they seriously lack the basic skills necessary to recognize The Three Golden Rules of Naming:
- Rule One: Do not hide under someone else’s umbrella, you will still get wet. Don’t be a copycat. It is very bad to copy or borrow from an established identity. A look-alike, sound-alike name, resembling the personality of a powerful, established, legendary name would be fruitless in the long run. Stay clear of legendary names.
In the current battle with Froogle, Google has the full right to challenge as the spelling of frugal was changed to appear like Google’s. Just like in the past, Apple, as in computers, faced copycats called, Pineapple, Banana and Cherry, but all perished in the copycat game. There were also Boohoos, UHOOs after Yahoo. Creative agencies love to steal. That is why there are ALTIVA, ALTIPA, AMTIVA, by the hundreds or ENGENT, PANGENT, and CANGENT. Ever wonder why most cars, beer, banking, medicine commercials are just the same? The corporations pay millions and do endless research that is all wasted in the end, as the resulting names or ads are always just the same. Surely, they are not all out of new ideas — or are they?
- Rule Two: Creativity is a spark of genius. Over-creativity can cause fire and damage. Don’t get too creative. Do not twist, bend, stretch, exaggerate, corrupt or modify alpha-structures to their extremes in naming. It might result in difficult, confusing, unpronounceable and only silly names. Avoid overly creative solutions. Studies have shown again and again that most ad commercials or strange branding themes and names, which surely win top awards from their peers, are simply shut out by customers. Next time, just check the top 10 most-awarded campaigns and their related sales performances. Here, raw creativity is rewarded whether it rings clients’ cash registers or not.
- Rule Three: Work locally, think globally and name universally. Do not short-change. No matter how small or local the project, think of the future and think of this small planet. A name is only good when it is free and clear to travel around the globe, without encountering translation problems or trademark conflicts. Name for the universe. Ninety-five percent of the corporate and major product names will fail a test of global protection and suitability. It is so easy to have a global name identity.
Clarity Needed
Global branding and rules of corporate branding in just about every sector are faced with the massive proliferation and commoditization of leading brands. This factor alone demands clarity in the name identity and a precise definition in the marketplace. Copying and stealing famous names is the first step to a big failure.
Globalization is at a serious crossroad. Nationalistic posturing is demanding localization of brands at a much faster rate. At the end of the day, global corporate nomenclature is the most sought after issue of any serious branding exercise. This process is not to be confused with name branding exercises that are primarily looking at global directories and stealing famous name ideas by changing a letter or two, all in the name of big branding.
Creative agencies should pack up all gear, leave the success of Google’s name alone, and wake up and smell the coffee.
By Naseem Javed
10-07-05
Deciding whether to grow or to remain hunkered down is a key issue for America’s business leaders today. Companies can do more to take their future into their own hands and move forward faster in the economy by addressing their brand. Here are five critical steps that a company can take to drive growth through branding.
1. Know where you are relative to the competition.
Continuously monitoring your competition will help identify where you are today and set the direction for the future. It will help to determine whether your positioning is still unique or if it needs to evolve to better separate yourself from the pack. It will also gauge the momentum of your corporate brand on multiple attributes. Familiarity and favorability measures versus your industry and the competition can provide key strategies for future growth.2. Develop a long-term five-year brand strategy.
Your brand strategy should support your business strategy. Base the branding budget on what it will take to achieve specific revenue and asset growth goals. Branding is an investment, so establishing long-term goals today is critical for future success.3. Communicate to the world.
Show that you are serious about your growth plans. Demonstrate how you are retooling your brand to reflect a current look at who you are. You might refresh your logo or your brand identity. Whatever you do, communicate your new brand position to both internal and external audiences.
How much planning has your organization dedicated in enhancing (or, God forbid, establishing) a creative corporate culture?
First, let’s get a grip on the “creative” in creative corporate culture. Creativity isn’t just for design firms, art studios and elementary craft projects. Creativity and creative thought is necessary for all agencies and communication professionals who seek innovative strategies for their clients. Consider your organization’s best and brightest idea—was there not a light bulb of creativity that popped on (even flickered) that lead you down the path of project righteousness?
It’s also important to recognize that culture comes from the people—it is the people. Think about the individuals within your organization—what are their personalities like? Who are they outside of work? What tickles their fancy? All of these things lend to the culture of your organization, and ultimately your agency’s product. Once we begin tapping into these quirks, culture begins to form.
As daunting as the idea of a creative corporate culture may seem, fear not my fellow PR and marcom professionals. If you are one of the bold and daring to take on the challenge of building said culture in the New Year, here are a few tips for your right brain to digest:
1. Get a desk tchotchke, already. Culture is built by sharing parts of our personality with those around us—what better place for that than your workspace? If your personality could be personified by something small that fits on your desk, what would it be? Find that thing, embrace it and share it!
2. Build a community space. Forget the archaic days of water cooler chats. People like to hang in hip spaces—gather ‘round a Wii, create a community bulletin board or have a reading nook filled with industry related publications. As the saying goes, “if you build it, culture will come.”
3. Play games and buy toys. Incorporate games (and yes, even toys) into traditional office activities. Play a round of Apples to Apples before a staff meeting, or leave baskets of building blocks around the office. Using different parts of the brain is important to creativity and improving the overall quality of our ideas.
4. Find a platform and give back. A surefire way to build corporate culture is engaging team members in charitable activities—it feels good to give back, and when you do it as a group it creates unique bonds and fun memories. Find a kooky charitable activity in your town and make a day of it!
5. Eat, drink and be creative. The easiest way to enhance an organization’s culture is eating together. Consider a monthly potluck where staff can bring their favorite fares for teammates to enjoy. Encourage exotic recipes and fanciful presentations—these always create a buzz around the office.
It’s no longer enough to have a sleek website, social-media presence, and consistent brand aesthetic online. The new rules of branding your business on the Web have a lot less to do with presentation, and a lot more to do with interaction. In order to bring you up to speed, Inc.com has compiled nine of the most innovative and ingenious tips from articles, guides, and interviews in Inc. and Inc.com over the past year. These are the new rules of branding online.
1. Don’t just start the conversation.
Be an integral and evolving part of it. “Social media has one very important perspective to share with brand management—the conversation. Like branding, social media is all about the conversation and building effective relationships. They are perfectly suited to one another,” says Ed Roach, founder of The Brand Experts, a brand management consultancy in West Leamington, Ontario, the author of The Reluctant Salesperson, a free e-book available at http://www.thebrandingexperts.ca. The rules for brand messaging through new media versus traditional channels haven’t changed, but “the game sure got better and more interesting,” says Roach. It’s not enough to have a Facebook page or a Twitter account, you must participate in the conversation by making regular posts and replying to direct messages from your customers. Ron Smith, president and founder of S&A’s Cherokee, a public relations and marketing firm in Cary, North Carolina, agrees, adding that you’ll want to stay on top of what people are saying about you and your brand online. “Monitoring social media is a must for all companies. Social media has shortened the time frame for company responses to complaints or accusations. These days, companies need to acknowledge any issues and control the messaging in a matter of minutes instead of hours or days,” says Smith. Read more.2. Either keep your personal brand out of it…
So you have 10,000 Twitter followers. Does it matter to your customers? Tim Ferriss, the entrepreneur behind the sports nutritional supplements companyBrainQUICKEN and author of The 4-Hour Workweek, told Inc.com contributor John Warrillow: “Unless you’re in one of a handful of businesses like public speaking, I think managing and growing a personal brand can be a huge distraction for company founders. I see all of these entrepreneurs trying to collect Twitter followers, and it reminds me of a matador waving a red flag in front of a bull. In this case, the founders are the bull. The bullfighter moves the flag away, and the bull comes up with nothing but air. Steve Jobs has a personal brand, but it isApple’s product design that makes it such a valuable company. He isn’t jumping onFoursquare to develop his ‘personal brand.'” Read more.3. …or dive in and make all the headlines you can.
Appearing in the media as a source of expertise can go a long way toward building your brand, Inc.’s April Joyner reports. To gain press, identify media outlets that are most applicable to your particular areas of expertise and send them targeted pitches.
WHEN STEVE JOBS INTRODUCED THE IPHONE IN 2007, he said: “I skate to where the puck is going to be…not to where it’s been.” He often borrowed that saying from Walter Gretsky, who said it constantly to a boy named Wayne.
Poignant words that I resolutely believe drive breakthrough brands. It’s not enough merely to improve on your competition. You must innovate. To do that you must imagine where the puck will be, not where it is.
That said, if you were to ask me where the puck is going in social media, from a business perspective, I would say without hesitation: reputation management.
Mark my words. This will be a major growth industry over the next decade. Think about it: Companies invest thousands, millions, even tens of millions of dollars–and untold hours–building precious brand equity and erecting a beautiful brand image. And, it can be unraveled online in hours. Very few people, or companies, know the art of reputation management.
If you were considering a career to pursue, marinate over this one. If you can help companies listen to the online conversations about their brand, draw actionable insights from that, develop strategy and make measurable progress, you can write your own ticket. This is a brand new field. There are no “benchmark salaries” for this kind of job. It’s all “value based fees.” You could waltz right in and say: “Look, you spend $11 million a year on advertising to build your brand. You should pay me 10% of that to protect it.” If you are an expert in reputation management, you will be able to charge a fortune — and get it.
Deciding whether to grow or to remain hunkered down is a key issue for America’s business leaders today. Companies can do more to take their future into their own hands and move forward faster in the economy by addressing their brand. Here are five critical steps that a company can take to drive growth through branding.
1. Know where you are relative to the competition.
Continuously monitoring your competition will help identify where you are today and set the direction for the future. It will help to determine whether your positioning is still unique or if it needs to evolve to better separate yourself from the pack. It will also gauge the momentum of your corporate brand on multiple attributes. Familiarity and favorability measures versus your industry and the competition can provide key strategies for future growth.2. Develop a long-term five-year brand strategy.
Your brand strategy should support your business strategy. Base the branding budget on what it will take to achieve specific revenue and asset growth goals. Branding is an investment, so establishing long-term goals today is critical for future success.3. Communicate to the world.
Show that you are serious about your growth plans. Demonstrate how you are retooling your brand to reflect a current look at who you are. You might refresh your logo or your brand identity. Whatever you do, communicate your new brand position to both internal and external audiences.
Purchase Jim Gregory’s Turning Stakeholders Into Brand Champions – Replay
Sometimes it’s darkest just before the light. Here are 11 great articles to assess the times we’re in, and plan for better days.
Five C’s for Communicating in this Crunch
We’ve developed a gut-check list of “Five C’s” to help guide communications on dire economic subjects, from news releases to corporate Web sites to internal communications.
10 Tips for a Challenging Economic Environment
9. Communicate authentically. Strong leaders acknowledge the challenges they struggle with and, by doing so, build trust among followers. Rather than being a sign of weakness, it’s a sign of strength.
Marketing and PR tactics, budgets likely to change during recession
What companies don’t realize is their marketing budget will go a lot further and create much more buzz in a down market. As your competition pulls back, you should become much more aggressive. When you do, you will achieve top-of-mind status and grab market share as the economy stabilizes and will be able to remain on top during the next upswing in the economy.
Are You a Media Savvy Leader? How Agency Heads Can Boost Results in a Tight Economy
I think the inability of the PR business to really comprehend what Web 2.0 is about is shocking. So, real leaders get in there and they take a look at the trends in media and online and get active there. For example, if you’re going to offer a CEO blog, you have to be prepared to spend an hour a day doing it—not every other day. Also important is understanding and respecting the online world’s mindset of sharing—it’s all about developing conversations with constituents.
Your website can thrive in a recession
It is 14 times cheaper to allow a customer to complete a task on a website than to have the customer complete the same task over the phone. The Web is 35 times cheaper for completing such a task than a face-to-face interaction. Isn’t that a compelling business case for a website during a recession?
The range of possible futures confronting business is great. Companies that nurture flexibility, awareness, and resiliency are more likely to survive the crisis, and even to prosper.
Time to Reboot: What to Expect in Politics, Policy and PR in 2009
For those in consumer PR, this will be a tough year as product-side clients retrench. But if you are engaged in advocacy PR, public affairs or crisis communications, 2009 may be a robust year for your business, especially if you can hitch things to the “change” agenda in Washington and on Wall Street.
Social Media Begins Forcing the Totally Transparent Layoff
The combination of social media technology such as Twitter—where people post updates about themselves online at Twitter.com—and a cultural shift toward greater personal disclosure means more and more employees will document details of their dismissal, said Jennifer Benz, a communications consultant based in San Francisco.
Give Data a Human Touch to Weather the Economic Storm
The key, say many experts, is to use customer data and analytics for its original purpose: forging stronger customer relationships.
Market Smarter in 2009: Make the Right Choices
Remember two words: frequency, consistency. Even with finite resources, it’s vital to maintain a level of frequency and consistency. It is crucial to stay in front of your customers and prospects. You should never disappear for stretches at a time. If that means you need to focus marketing efforts on a few of your strongest market sectors, do it.
5 Lessons on Marketing for the Recession
Lesson: Keep hiring channels open and be pickier than ever. For anyone who hasn’t read Hard Times or any of the Studs Terkel interview compilations, they are an incredible insight into people’s attitudes and behaviors throughout history. I highly recommend
Corporate communicators would do well to read and heed this advice from a Jan. 11, 2013 article in the Wall Street Journal titled The Best Beginning: Clarity:
“Meek or bold, a good beginning achieves clarity. A sensible line threads through the prose; things follow one another with literal logic or with the logic of feeling. Clarity isn’t an exciting virtue, but it’s a virtue always, and especially at the beginning of a piece of prose. Some writers seem to resist clarity, even to write confusingly on purpose. Not many would admit to this.
One who did was the wonderful-though-not-to-be-imitated Gertrude Stein: “My writing is clear as mud, but mud settles and clear streams run on and disappear.” Oddly, it’s one of the clearest sentences she ever wrote.
For many other writers, clarity simply falls victim to a desire to achieve other things, to dazzle with style or to bombard with information. It’s one thing for the reader to take pleasure in the writer’s achievements, another when the writer’s own pleasure is apparent. Skill, talent, inventiveness, all can become overbearing and intrusive. The image that calls attention to itself is often the image you can do without.The writer works in service of story and idea and always in service of the reader. Sometimes the writer who overloads an opening passage is simply afraid of boring the reader. A respectable anxiety, but nothing is more boring than confusion.
You can’t tell it all at once. A lot of the art of beginnings is deciding what to withhold until later, or never to say at all. Take one thing at a time. Prepare your readers, tell everything they need to know in order to read on, and tell no more.
Journalists are instructed not to “bury the lead”—instructed, that is, to make sure they tell the most important facts of the story first. This translates poorly to longer forms of writing. The heart of the story is usually a place to arrive at, not a place to begin. Of course the reader needs a reason to continue, but the best reason is simply confidence that the writer is going some place interesting.”
—Adapted from Messrs. Kidder and Todd’s “Good Prose: The Art of Nonfiction.”
If your blog is boring, and there is another blog with similar content and enjoyable delivery, you lose. Pack up your keyboard and go home. Unless, that is, you want to unborify it.
In this post, I will suggest three excellent techniques to hold your reader’s gaze. When you type it in Word, “unborify” has a red line under it because all new words face initial resistance. This post has already been through the unborifying process, so I hope you enjoy it!
Three(ish) techniques to unborify your posts
1. Inject humor into bland posts
Humor breaks through stubborn minds, making your content instantly more relevant and accepted. Not only that, but humor is funny.
I like to use the strikethrough jest. It works by inserting a funny, out of place “what if I wrote THIS” word or phrase in a sentence. Then, use strikethrough HTML to cross it out. Readers can see the ridiculous word, but you “fix it” and write the correct words after it, like this…
Michael Jordan plays with his hair basketball.
I am more successful than
Darren Rowseseveral 6th graders.I’ve noticed that women are hopelessly drawn to
mechocolate.These kinds of comments are laced with self-deprecating humor, which is funny when it’s used sparingly. Anyone can learn to add humor to their posts, but not many people do, that I’ve noticed, and it’s a mistake!
Make your readers laugh, and you will double their chance of sharing the article (there could be a study to back this up, but likely nobody’s read it because it’s boring).
2. Add in a relevant quote … or seventeen
Quotes are frustrating to me. Some quotes say more than a 1000 word blog post can. But instead of being jealously distant, bloggers are better off using them.
A relevant quote that coincides with your content is a nice break from the paragraph, paragraph, paragraph format. If it’s from a well known author and you’re not as famous, it serves as a credibility boost. You can even throw your own quote in a special box to highlight it.
“Quotes are good.”—Stephen Guise
Tip: Don’t add seventeen quotes to your post unless it is titled “The Seventeen Greatest Quotes From Ernest Hemingway.” Quotes are more powerful individually than in packs, so use them with care.
3. Build anticipation
People love anticipation. If the Summer Olympics were held twice a year, I wouldn’t be so darn excited about them every time. When you read in a blog post’s title that you’re failing to make a key revision to your blog, you want to find out what it is. List posts are filled with anticipation because you wonder what each list item says.
You can claim you have secrets, make promises, reference later parts of the article in the beginning, and structure your article to build to a climax. If you split an article into two parts, part II will have extra anticipation built in automatically. Anything that leaves your readers wondering what’s next is going to add valuable anticipation to your content.
One hour is a short period of time, but within it you can prepare a great article of about 500 words. In that time, you can discuss about three to five major points. So, if you plan to write a longer, higher quality article, you will (probably) need more time for it.
The second point here is that, if you need to interlink between your posts, finding related posts and proper anchors will also take time.
3. Plan What You Want to Achieve with an Article (2-5 minutes)
This point is essential. You have to know what you want. Should it be a promotional article? Or maybe you want to share your experience about something? Or is it a simple story for your readers? Do you want to make them cry? Or laugh? Or maybe you want to arouse interest about something? You should answer these questions before you start writing your article.
4. Do Some Quick Research On Your Topic (2-5 minutes)
I assume that you know the subject matter of your article. But even if you are an expert, it’s worth it to some research about it. You should check in your favorite search engine what’s hot, and what’s not. You can do it also on blogs you are following.
5. Write Down the Most Important Points of Your Article (2-5 minutes)
As I wrote at the beginning of this tutorial – find three to five important points you want to raise in your article. If you find more – it’s okay, but your article will be longer and probably will take you more than one hour (for example writing this article, finding related articles, anchors, pictures and publishing it, took me about three hours).
6. Use (12+2)*3 Technique
This technique is very simple – write for twelve minutes, take a two-minute break, and repeat it three times. If you need less or more time for writing an article – you should repeat it less or more times . But remember – for 12 minutes you should write and only write, without exceptions. After that, you will get a two-minute break, when you can do something else (but I recommend you to stay on the computer).
For counting minutes you can use a timer on your clock or smart phone. Even a kitchen timer may be good for this technique. This tip is modification of (10+2)*5 rule from http://www.43folders.com
7. Prepare a Tea or Coffee For You (2 minutes)
Yes, it’s really important for your mind. So, stand up and go to the coffee room or to the kitchen. If possible, you can even talk with somebody – but remember about the time limit – you have only two minutes for it!
8. Read Carefully and Correct All of Your Bug(s) or Misspellings (2-5 minutes)
You should read your article at least once and mark all errors or misspellings. After it, you should check it in your dictionary (or in Google ), and correct all. If you have some time, you can read it once more.
9. Format Your Article – Make Points, Paragraphs, Links to Other Sites (2-5 minutes)
Now it’s the time for improvements and for formatting your post. Your article should be readable – think about it as brochure – is it easy to read, understand and find the main points?
Here are five suggestions to help you build your writing habit. (And, for even more help, here are seven ideas on how to seven ideas on how to ensure writing inspiration strikes.)
- Practice writing every day. Writing has to become like brushing your teeth. Develop the habit by doing it at the same time every day, ideally first thing in the morning. It’s like paying yourself first since you’re putting your creative goals front and center and leaving the rest of your day for work and other obligations. Further, if you start writing before you interact with people and media, it’s easier to connect with your inner self.
- Build writing muscle skills. Forcing words out onto a piece of paper or a computer screen can be painful when you first start. It’s the same as if you woke up one morning and decided to run a marathon and just showed up at the starting line. Chances are that you wouldn’t get very far. Practice by writing morning pages, as suggested by a number of creative coaches, namely Julia Cameron in The Artist’s Way and Natalie Goldberg in Writing Down the Bones. Sit down and spill out whatever comes to mind as fast as you can. This writing isn’t for anyone else’s eyes. It’s to develop your writing skills and getting in touch with that inner part of your being. (BTW, this exercise is useful if you’re going through a difficult period in your life since it gives you an outlet for your thoughts and emotions.) This is uncensored writing. You should write faster than you can think about what’s going onto the page. If you start focusing on the right word to use or decide I don’t like the way I phrased that, you’re on the wrong track.
- Prepare to write. To maximize your writing effectiveness, gather ideas and other elements of your writing. It’s much easier to crank out a good column if you start with an outline or a set of ideas. Find what works for you. Maybe it’s just a title or it could be a full outline. Whatever your focus, find a way to gather germs of ideas wherever you are, whether it’s on your smartphone or in an old fashioned notebook.
When you get right down to the nitty-gritty, only two things really count when striving for the perfect tweet:
- Maximum readability
- Maximum retweetability
These are both vital, but neither should be tailored at the expense of the other. For maximum benefit, each needs to be perfect every single time.
1. Think Like Your Readers
This is a bit of a no-brainer, but it’s easily overlooked. For your tweet to be perfect, it needs to appeal most to your readers, to the majority of your network, and not to you.
Unless you’re a world-famous celebrity or brand with millions of devoted followers, adopting an attitude of ‘they’ll know what I mean’ or ‘everybody likes this!’ will almost always backfire.
You have to take the time to craft your tweet accurately and pleasingly, thus ensuring that it will be appeal to the highest number of readers.
2. Use Consistent Excellence To Stand Out From The Crowd
Take a moment to peruse your Twitter feed. Refresh the page. Who stands out? Why?
Through prolonged Twitter use we all become tuned into paying attention to certain things in our timelines, notably the avatars and usernames of our favourite profiles. But a friend or valued associate sharing new content isn’t always enough to make us click on that link. We trust their judgement, and we have liked some of the things they’ve shared in the past, but this hasn’t turned us into a robot, automatically clicking on everything they tweet.
Real full article via AllTwitter – The Unofficial Twitter Resource
One of the dangers of writing is that we can fall in love with our words. Even the wrong words. And like a bad boyfriend, these ill-suited words are clung to even though they do us no good and our friends can’t figure out what the heck we’re doing with them.
I know I am guilty. Some of my drafts have included phrases that made me beam with pride at how clever I could be. That pride stayed even as I was editing and could see that said cleverness actually stood out like a big, fat salmon in the lettuce crisper. I knew it was stinking up the place and making the greens inedible. Oh, but how can you not love salmon?
The harsh reality is that sometimes, even the good, clever ,Omega-3 laden stuff needs to get cut from our work. If we want to write well, we can’t be too precious about our words.
I was thinking about this while listening to Bernie Taupin’s audio blogs on songwriting. He has written the lyrics to some of the most iconic and enduring songs of the last 30 years. If his name doesn’t ring a bell, perhaps you are familiar with his main songwriting partner, Elton John?
While discussing how he co-wrote “Don’t Let the Sun Go Down On Me” he admits he has a “really bad memory of my own work.” He proves this by telling the story of watching a game show on TV where one of the categories was his own lyrics. “I believe there were five questions,” Bernie says, “and I got four of them wrong.”
Now that is the epitome of not being too precious about your words!
Be like Bernie. Don’t get too invested in your every word, especially the ones you suspect (or know but don’t want to admit) don’t really belong. The delete key is your friend. If that seems too painful, create a separate file where all the bits you’ve edited out can live and commiserate with one another about how they were unceremoniously cast out of the final draft.
Of course, I might be reading too much into Bernie’s comments. He’s terribly prolific, so maybe there are just far too many words for him to keep track of. Well, that’s a good goal, too.
You can hear Bernie for yourself at his website.
Barbara Govednik launched 423 Communication in 2001 to helps its clients tell their stories through freelance writing services, coaching and editing services, and employee communication consulting and implementation. Read Barbara’s Being Well Said Blog.