Intranet Statistics from Intranet Insider World Tour Live 09 NYC

(NEW YORK) What is the state of the intranet today? What do employees want? Where is the intranet evolving?

Statistics, findings and highlights from Intranet Insider World Tour Live in New York City (April 17, 2009).

From Watson Wyatt (Michael Rudnick, presenter):

• 80% believe intranet navigation needs improvement
• 50% don’t actually use their intranet on a daily basis
• 50% find search ineffective

Employees use on the intranet:

• employee phone directory
• cafeteria menu
• expense report
• pay stub

Employees use outside of work:

• 75% use Facebook
• 75% use LinkedIn
• 45% use YouTube
• 35% use Wikis
• 32% use Blogs

Intranet 2.0 used at work:

• Collaboration 34%
• Blogs 31%
• Customization 31%

What technologies are powering the intranet 2.0?

• 75% have SharePoint
• 3% have Notes Connections
• 14% have other

Intranet 2.0 Global Survey (500 organizations across the globe) findings (Toby Ward, presenter):

• 42% have intranet blogs (10% enterprise deployment); 10% have no plans or interest
• 47% have intranet wikis (16% enterprise deployment); 10% have no plans or interest
• 23% have intranet podcasts (5% enterprise deployment); 29% have no plans or interest
• 15% have intranet social networking (5% enterprise use); 21% have no plans or interest
• 20% have intranet content tagging (9% enterprise use); 23% have no plans or interest
• 35% have intranet RSS (12% enterprise use); 11% have no plans or interest
• 15% have intranet social networking (5% enterprise use); 21% have no plans or interest
• 48% have intranet discussion forums (19% enterprise use); 9% have no plans or interest
• 49% have intranet instant messaging (29% enterprise use); 18% have no plans or interest
• 7% have intranet mashups (4% enterprise use); 43% have no plans or interest
• 47% of organizations using SharePoint for Intranet 2.0 tools

Intranet ROI – cost savings attributed to IKEA intranet (Beth Gleba, presenter):

• Paper cost savings = $192,000
• Streamlining processes / Self-serve travel process saves $4,590
• Modernizing communication technologies video conf to WebEx = $90,000
• Self-service hr = $219,000

Con Edison intranet survey (Fred Leach, presenter):

• 3054 completed surveys (55% management; 45% union)
• 90% say company communications are somewhat or very helpful/informative
• Preferred communications channels are:

1. email
2. intranet
3. elevator screens
4. hard copy (print)

• 54% have seen CE eye (employee video channel; employee stories are most popular)
• Most popular video: “To Catch a Thief in Brooklyn!” (documenting how a Con Edison nabbed a cable thief in a Brooklyn sewer – including a physical wrestle, chase & scuffle!)

2009 Edelman Trust Barometer Executive (John Havens, BlogTalkRadio.com, presenter):

How a company treats its employees is tantamount in influencing the level of trust amongst its customers.

When you think of good and responsible companies how important is each of the following factors to the overall reputation of the company? (4475 people – 25-64 years of age)

• Offers high quality products & services – 94%
• Is a company that treats its employees well – 93%

5 Trends for Intranet Innovation (Amy Vickers, Razorfish, presenter):

• Attention Management – separating signal from noise
• Openess – cultivating transparency, sharing, and flatness
• Networks of Knowledge – graphing known and unknown connections
• Ecosystem Efficiency – orienting around business processes
• Back is the New Front (Office) – data and infrastructure drives innovation

How D Street Enhances Deloitte

1. Innovation & productivity
2. Talent Attraction & Assimilation
3. Integrated Communications
4. Talent Retention
5. Knowledge Preservation
6. Marketplace Eminence

Benefits of Corporate Social Networking at Deloitte Consulting (Arun Parshad, presenter):

• 8.2% increase in retention
• 10% increase in productivity
• 11.8% in new businesses

Deloitte demographic trends:

• Average new hire: 27 years old
• 65% of new hires are under age 25
• 35% work in a virtual team
• Nearly half (46%) of GenYers polled rate the availability of networking programs for enterprise as important to their job
• 75% of CIOs plan to invest in social networking tools in the next four years

D-Street social networking community at Deloitte features:

• Blogroll – blogs throughout
• Headlines – intranet news
• Snapshot – pictures from across the organizations
• Seen on the Street – external stories
• Communities
• Personal profiles

D-Street participation by employees:

• 1261 personalized profiles as of February 2006
• 19171 personalized profiles as of February 2007
• Last 6 months: 80 ad hoc communities with 1800 members
• Toby Ward – Prescient Digital Media