When Do You Email Vs Picking Up The Phone?

AT WORK:

Send concise, work related emails; call if matter is urgent, needs discussion/input with a quick resolution; or if best way to reach someone.

NEVER send long, unnecessarily wordy emails;

NEVER send chain emails.

And you DON’T always need to copy everyone on every email – use your judgement.

PERSONAL:

Call if matter is urgent and recipient may not see it in time; if matter needs discussion/input with a quick decision; and again, if it’s the preferred communication channel.

Don’t send chain emails and jokes unless recipient confirms they like them;

DON’T facebook or email messages of condolence, congratulations, birthday and other special greetings UNLESS you supplement them with a call. Your family, friends, and relatives deserve that much!!

Read full article via Fast Company