Communication Skills

It’s a question I get often: “How do you initiate a really difficult conversation with your clien...

As people who write, make presentations, sell our services, review employees, and communicate in ...

Barren branches, Harshaw, Arizona, 2009 I use my frame to abstract a barren tree, dividing it in...

A young communicator interested in consulting asked me recently “how do you know what to charge?”...

I’ll confess: the summons for jury duty at the Cook County Criminal Court got a very cold recepti...

I’ve been doing a lot of intranet/portal governance work lately. It reminds me how important proc...

This week, I was one of numerous folks twittering the Employee Engagement and Social Media Confer...

As I am doing a lot of presenting and training this month and next, let’s consider some fundament...

My seventh rule to write by is The Gruel Theory. When writing a document that will be reviewed by...

Here at the IABC World Conference (Twitter tag #IABC09), much of the buzz is about “social media....

I’ve been a fan of Sting since I was 14 and first heard “Roxanne.” I’ve s...

As I prepare to head west for this year’s IABC World Conference and then east for the Communitell...

A client recently asked me if I had a tool that would help her track and collect measurement data...

Here’s my sixth rule to write by: The Few the Proud Theory. Rare is the communication that can’t ...

Alone, Phoenix, Arizona, 2009 By Phil Douglis At mid-day, a high sun will create deep shadows ...

True confession: I am a bit of word geek. My husband and I love a good game of Scrabble. I check ...

Great communicators employ many different skills as they pursue success. Many of us focus on cont...

Here’s my fifth rule to write by: The 5’1” Editor from New Jersey Theory. To keep a strong connec...

Village street, Khajuraho, India, 2008 By Phil Douglis I use negative space here to create ten...

My fourth “rule to write by” is The “Begin with the End in Sight” Theory. Before creating any com...