We know intuitively that Mr. Strasberg’s reasoning is sound, but leaders seldom apply it in the workplace. Instead, most workers report that they are singled out for notice only when there is a problem with their performance. Here is a question I often ask my audiences: If your boss told you that she noticed something about your performance and wanted you to come to her office to discuss it, would you assume that she had noticed an area of your special competence and wanted to bring it to your attention? Among the majority of audience members who respond with nervous laughter, only a few hands raise.
Bosses tend to notice and comment on weaknesses and mistakes more than they comment on talents and strengths. While continuous learning and self-improvement are valid concepts for future success, focusing solely on what is lacking leads to an unbalanced evaluation of employees’ worth and potential. It is no wonder then that most workers have problems taking risks and confronting uncertain situations.
Certainly, if you manage people or lead a team, a powerful change-management strategy is to help people focus on their strengths and find ways to build on them that is congruent with the direction the organization is taking. It’s the same thing in change communication. Approaches (such as Appreciate Inquiry) that look at what an organization already does well – and builds on those accomplishments to be even better – energizes and stimulates people to change because it is based on talents already possessed.
Carol Kinsey Goman, Ph.D. is the author of nine books including CREATIVITY IN BUSINESS and “THIS ISN’T THE COMPANY I JOINED” — How to Lead in a Business Turned Upside Down. She delivers keynote speeches and seminars to association and business audiences around the world. For more information or to book Carol as a speaker at one of your events, please call: 510-526-1727, email: CGoman@CKG.com, or visit her website: http://www.CKG.com.
