- Be aware of your biases. Your preconceived notions and attitudes often prevent you from hearing opposing facts/views. We hear things as we expect them to be. We often dismiss – or do not hear – statements that do not fit our belief system and values.
- Let the other person talk until they have finished. Be willing to take the time to listen. This is hard for some people at first. Just slow down, take a deep breath and wait for the other to say what they need to say completely.
- Look at the other person.
- Stop doing what you are doing. Eliminate distractions. In one of my listening workshops a young man said that when his mother phones him she asks if he is watching television. If he is, she asks him to turn it off so they can talk. Stop watching and using the computer, too. Effective listening requires your full attention on the speaker. It is impossible to multi-task and be fully involved in listening.
Good list – read all 10 via facetofacematters.com
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