The technology decisions that businesses should make are not trivial. In his 2005 book, Dealing With Darwin – written at the dawn of the enterprise 2.0 movement – Geoffrey Moore discussed the dynamic between systems of record (SORs) and systems of engagement (SOEs). Think of SORs – enterprise software platforms and tools – as investments that will get a bigger return when the next generation of technology (SOEs) are implemented. If you are a CIO, you will not need to blow up what you have already built (nor should you). But you should find a way to integrate and fit the new technologies that have been purpose-built for human engagement.
Excellent read via forbes.com
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