Many executives and politicians spend so much time trying to figure out what reporters want in the form of answers to questions that the news makers lose sight of the primary goal: your message should be a reflection of good things you want to communicate about yourself and your organization. Of course you have to take into consideration what is of interest to the media and to your audiences, but don’t forget the most important constituency in the messaging process: yourself.
Whether you are facing a crisis in the media or the local society reporter wanting to write a puff piece on you, you should always be on the offensive, advancing positive things about yourself. Once you get in a reactive mode, you are stuck in a defensive mode. In this capacity you are forever trying to avoid getting hurt or to minimize pain.
Why be so pessimistic? No matter how cynical the reporter is or how negative the story may be, you always have a chance at getting some of your positive message points out. But not if you don’t even try.
Remember, if you know the media want to hear a certain message from you and your audience wants to hear a certain message from you, don’t give it to them unless it is also a message that you absolutely want communicated. If your message doesn’t appeal to all three constituencies, it is a failed message point, so scratch it.
CHICAGO (Reuters) – Forget about what mom said about keeping your hands in your lap while talking.
Gesturing while speaking appears to free up the brain to perform other tasks, such as remembering a list, scientists said on Thursday.
In experiments with nearly 100 adults and children, psychologists at the University of Chicago found that gesturing while explaining a math problem improved the recall of a previously memorized list of numbers or letters.
To draw the conclusion, memory test results were compared when subjects were permitted to gesture and when they were told to keep their hands still.
The value of gesturing to convey meaning to the listener has been shown in previous research, but it also may help the conveyor of the information, researchers Susan Goldin-Meadow, Howard Nusbaum, Spencer Kelly and Susan Wagner wrote in a report published in the journal Psychological Science.
They said that even blind people gesture with their hands when talking to blind listeners, suggesting another purpose to all the hand-waving.
“Producing gestures can actually lighten a speaker’s burden,” they wrote. The report suggested that by tapping into a different part of the brain dealing with visual and spatial subject matter, gesturing may make demands on other memory stores and allow the speaker to remember more.
“Whatever the mechanism, our findings suggest that gesturing can help to free up cognitive resources that can then be used elsewhere. Traditional injunctions against gesturing while speaking may, in the end, be ill-advised,” they wrote.
NOTE: complete details of this same story can found here
The National Automatic Merchandising Association (NAMA) — the vending machine industry association for all of you snacking junkies – is trying to take a bite out the perception that they are a major cause of obesity in kids. They named their initiative, begun earlier this year, Balanced for Life.
On their website they write: “The Balanced for Life campaign is designed to correct the misperceptions many have about vending’s role in growing obesity rates. All too often our industry is seen as a quick-fix solution to what is in fact a very complex problem. At the same time, we want to demonstrate that we want to be part of the solution by working to educate people about nutrition, healthy diets and the importance of physical activity in a healthy lifestyle.”
Also from the website is this campaign description: “The campaign will target a variety of school officials, including parents, school officials and educational boards, along with federal policy makers, Members of Congress, state legislators and the media. To get our messages out to these target audiences, the campaign is built around a comprehensive media campaign that includes advertising, newspaper editorials, bylined articles, television interviews and special events. In each case the campaign will deliver messages about the balanced choices that are available in today’s vending machines; the importance of balancing calories consumed with calories burned; the importance of daily physical activity; and the importance of teaching young people about the elements of a healthy, balanced diet. What we’re really trying to do is position our industry as a partner working to help solve the problem, explaining that vending machines in schools offer a balanced variety of foods and beverages and can be an important tool in teaching young people to make smart choices. “
The website does its job. A mission statement, print ads, machine graphics for vending machines, template media pieces, posters, and more are all available for free to the members. But it primarily looks like a “pull” strategy. NAMA has also partnered with the non-profit “America Scores” to work on making children live more active lives. The collaborative efforts are a wise step to lend the much-needed credence to such a campaign. Great stuff.
And yet, run a simple news search on the success of this effort and you find a plethora of vending machine-bashing stories from school districts throughout the country. Here is one of the latest headlines I found: “Health movement has school cafeterias in a food fight USA Today – Aug 21 8:44 PM. “Elizabeth Nyikako, 16, a senior at Whitney Young High School in Chicago, used to buy a Coke or a Twix candy bar from school vending machines, but no more. Now she gets bottled water and granola bars.”
The beverage distributors are also now in the fight to change the image.
Do you think that anything can work in situations such as these or are these groups simply facing an emotional runaway train?
It’s easy to play up the adversarial relationship between “Hacks” and “Flacks,” but the truth of this perennial love/hate relationship is that that we really do need one other. Although the value of PR professionals to journalists is often called into question, as this article points out, “the popularity of services like HARO and ProfNet should be proof enough that journalists have a need for PR professionals.”
That said, as PR professionals, our jobs are two-fold: Not only are we advocates for our clients, but we’re also here to make life easier on our journalist comrades. Between a non-stop news cycle, scary budget cuts and mounting competition for clicks, there’s a good chance they’re working in a pressure cooker environment, so the best thing we can do is to think from their perspective and assist rather than annoy. After all, it comes down to relationships, and there’s nothing worse than trying to work with someone who makes your job harder.
So, without further ado, here are our “Top 10 Yeas and Nays” for better PR practices. Although some may seem pretty obvious, those are often the ones that are first forgotten.
DON’T even think about…
- Not doing your research/reading a journalist’s articles before pitching. Know who you’re targeting, and only send something to them that you think would be of interest.
- Sending a pitch via email blast. The shotgun-spray approach is not appreciated; rather, think like a sniper.
- Asking if you can see and/or edit an article before it’s published. This is a huge no-no!
- Making up a response if you don’t know the answer. It’s perfectly acceptable to say, “I’m not sure. Let me check and get back to you.”
- Disregarding deadlines. Your journalist friend has theirs, so make sure you meet yours.
If you want to develop good working relationships, DO try…
- Respecting the journalist’s preferences. If they’re an email person, and you’re more comfortable on the phone, adapt. Work their way.
- Keeping pitches and releases short and to-the-point (and as buzz-free as possible). Repeat after me: Less is more.
- Thinking about how to streamline the process. Have assets and answers ready, and be available when the reporter is writing and may have a question. (Package the story beforehand as much as possible: angle, visual content, facts, references, spokespersons, etc.)
- Proofread, proofread, proofread. And when in doubt, hit spell check again before sending that pitch – perhaps even send to a colleague to review with fresh eyes before contacting the reporter.
- Focusing on relationships. I said it above, and I’ll say it again – it’s all about relationships. They make the job easier and a whole lot more fun! For example, interact with, read, comment on, share and praise a reporter’s work that you find of interest – not just when it’s a story about your company or client.
It is interesting that the word ‘consultant’ derives from the Latin, consultare, meaning to debate or discuss. That implies its function is to assist in two-way communications – yet, the role of management consultancy is positioned as assisting organizations to improve performance, through logical analysis and development of plans. The focus is more on management rather than consultancy.
The history of management consultancy is tied closely to analytical processes and a rational, scientific approach to organizational operations. Consultants provide expertise, often in a prescriptive manner, determining ‘best practice’ that will result from adhering to recommended strategies.
This philosophy underpins modern management with a belief that outcomes can be predicted, risk managed and success achieved by a process of research, reflection, monitoring and evaluation.
Public relations has followed this route in seeking increased status and recognition as a serious business management consultancy service – whether operating within an organization or as external experts.
Personally, I don’t believe the world is so readily predictable – for me, the idea of rational management is largely a placebo, making organizations feel in control by virtue of implementing processes and seeking the ‘right way’ to operate. (That’s not to say processes aren’t important – but they should not take precedence over a need to adapt and respond to a dynamic environment.)
Consequently, I am interested in the idea of ‘integrated reporting’ and the involvement of public relations in advocating its adoption alongside governments, global businesses, the investment community – and management consultants.
Toni Muzi Falconi argues, in relation to the Stockholm Accords, that the development of integrated reporting is a real opportunity for public relations to be part of the strategic management of organizations. He sees this move away from the traditional ‘annual report’ approach as putting stakeholders at the heart of business concerns.
From this viewpoint, PR is not simply going to be involved in producing the narrative within the integrated report – rather it will be pivotal in ensuring interactive, ongoing communications (dialogue) between senior management and key stakeholders.
Arguably, that emphasises consultancy over management. But the language of integrated reporting is that of assessing and evaluating quality, performance, value and impact. That is, a systems approach where stakeholders are engaged in transactional relationships with organizations and sustainability is about keeping the system going.
Sadly, I remain skeptical that the momentum behind integrated reporting is anything more than an opportunity for perpetuating the myth of the rational manager. The black and white of a written report inevitably loses the richness of real world relationships, the complexity of an organization’s day to day operations and the increasing chaos of the external environment in which it operates.
I’ve been paying attention to the things that command attention, both of myself and others, and I’ve made a list of 21 techniques that work. This list is far from all of them I’m sure, but it should be enough to get you started …
1. Be wrong
The world is full of people trying to do the right things. It’s become so common that many of us are bored by it. We long for someone that’s willing to do the wrong thing, say the wrong thing, be the wrong thing. If you have the courage to be that person, you’ll find lots of people paying attention to you.
2. Be right
You can also gain attention by being right … but only if you’re more right than everyone else. Run a mile faster than anyone else, explain your topic more clearly than anyone else, be funnier than everyone else. Embody perfection, and people will take notice.
3. Communicate what others can’t
As writers, we take ideas from our heads and put them on the page. Sometimes we forget how difficult that is for some people and how valuable that makes us. Lots of people would give anything to be able to say what they mean. But they can’t. So, they turn to songs, books, and art that communicate for them. Be a producer of those things, and you’ll never lose their attention.
4. Do something
Everybody online is trying to say something important, but very few are trying to do something important. If you want attention, dare not to just give advice to others, but to live that advice yourself. Then publish it to the open web.
5. Surprise people
Chip and Dan Heath, authors of Made to Stick, say that one of the best ways to set yourself apart is to break people’s “guessing machines.” Take a surprising position, making outlandish analogy, or otherwise do the opposite of what you normally do. As long as it’s unexpected, people will stop and pay attention.
All of the meat processing companies have been slow to grapple with the growing pink-slime hullabaloo, even though there doesn’t seem to be much evidence that their products are particularly unhealthy, said Bill Marler, a Seattle lawyer who specializes in food safety and food poisoning cases.”My only complaint about this product is I think they could have been more up-front with the public,” Marler said. “When companies are not open about what their product is and what it contains, positive and negative, people get concerned and assume the worst.”
The meat industry failed itself by not staying abreast of social media and online forums for signs of trouble, said Jonathan Bernstein of Bernstein Crisis Management in Sierra Madre.
“They lost control of the message,” he said. “Perception is everything. If enough people perceive that something is wrong, it’s wrong. Reassurances that something’s safe from groups that are now distrusted are useless at this point.”
72andSunny’s mantra is “Be brave and generous.” Since 2004, the company has embodied this message internally and externally–with edgy, award-winning advertisements featuring world leaders kissing, and employee collaboration processes that produce fun, buzz-worthy campaigns.
The best mantras are like that. They inform a company’s everyday decisions, both behind the curtain and in front of the crowd.
“Mantra” is a Sanskrit term, meaning “sacred utterance” or “sacred thought,” depending on the dictionary. Traditionally concentration aids given by Hindu gurus to devotees, mantras are words or phrases repeated to facilitate transformation. In business, a mantra is akin to a motto, albeit more fundamental to a company’s internal purpose than simply a marketing slogan. It’s concise, repeatable, and core to a company’s existence.
“Think different.” “Don’t be evil.” For some of the world’s most innovative companies, mantras become a rallying point for employees and customers.
The key is simplicity. “Create a mantra of two or three words,” author and former Apple evangelist Guy Kawasaki instructed at the most recent Inbound Marketing Summit in Boston. “Make it short, sweet, and swallowable.”
Mantras are not mission statements, though they’re often confused with the cumbersome paragraphs of platitudes generated at corporate retreats involving trust falls. When asked for their company mantras for this story, over 100 business owners, from startups to energy companies to retailers, submitted gobbledygook claiming to be mantras.
“Our collaborative ideology is our greatest differentiator,” writes one firm. Another shares its “mantra”: “[our company] exists to fuel our clients’ growth while delivering maximum accountability through our performance-based financial models by leveraging the power of the search engines.”
Read full article via Fast Company
Late last year, NASCAR lifted its long-held ban on liquor sponsorship, opening the door for Diageo Crown Royal brand to become race team sponsor for driver Kurt Busch. One might think that alcohol and driving, on any level, would be a potent cocktail. But the sponsor immediately embarked on an aggressive campaign with a socially responsible message promoting responsible drinking. While that tag, some claim, has become so cliché, many no longer see or hear the message, Diageo just issued a news release that shows they are staying the course.
Many of their brands are very familiar worldwide: J & B Scotch, Johnnie Walker, Jose Cuervo, Smirnoff, Tangueray, Baileys Irish Cream, Captain Morgan. Godiva cream liqueur, Red Stripe beer and Guinness, are some.
As reported by PR News earlier this year, “With so many brands that have different personalities and target different drinkers, it might seem impossible to connect them all to the umbrella company.” So, instead, they communicated in what they called a brand-centric way. In the case of Captain Morgan, for example, he became a character that could do such things as run for president or talk about responsible drinking. “To promote politics-free partying, for example, Captain Morgan would advise: ‘Liberal with the cola. Conservative with the Captain. Drink responsibly.” (PR News)
Tying to celebrity sports personalities such as the racers is a long-proven, effective way to deliver messages. What do you think?
On July 25, Diageo issued the final news release:
Diageo launches Global consumer information policy
As part of its commitment to leadership in responsible drinking
Diageo today announces plans to provide consumers with nutrition information and a responsible drinking reminder across its range of Diageo-owned spirits, wines and beers. Diageo recognises that consumers want to make informed choices about what they drink. The purpose of the global consumer information policy, which will be rolled out across 180 markets, is to provide consumers with meaningful information in the best, least confusing ways possible. This information will be delivered through multiple communication channels, including labels and secondary packaging, a global website and consumer care-lines.
The policy will include responsible drinking reminders and facts on nutrition, allergens and alcohol content/serve size:
> Responsible drinking reminder: Responsible drinking messages remind adult consumers of the importance of enjoying beverage alcohol in moderation. As part of our existing range of programmes and initiatives to support moderate and responsible drinking, the words ¡°Drink Responsibly¡± (or a translation of) will appear on labels and secondary packaging. A responsible drinking reminder will appear on advertising tailored to the brand or local market.
> Nutrition information: Diageo will include an energy value on labels and secondary packaging unless local regulatory requirements demand otherwise. Within the EU, values will be provided for energy, protein, carbohydrates and fat. This information – also delivered through the global website and consumer care-lines – will not be provided in a way that implies health or dietary benefits.
> Allergens: Where known allergens exist in our alcohol beverages, allergen statements will be provided on labels and secondary packaging, as well as through the global website and consumer care-lines.
> Alcohol content/serve size: Alcohol content (ABV) information will be provided on labels and secondary packaging, the global website and consumer care-lines. We will support standard serve size/unit labelling in those markets where there is an agreed definition and recommended guidance on consumption from an authoritative source.
Commenting today, Rob Malcolm, President, Marketing, Sales and Innovation, Diageo, said: ‘The consumer is at the heart of everything that we do. We want our consumers to continue to enjoy the quality of our brands as part of a balanced and healthy lifestyle. Our consumer information policy is another voluntary step for Diageo and is also part of our wider commitment to responsible drinking. We recognise the importance of enabling them to make informed choices about what they drink. As a responsible and responsive company we have developed a policy which helps them to do this.’
Diageo is putting appropriate resource behind rolling the policy out across its global business in the most efficient manner possible. Around 10,000 packaging variations worldwide will be changed during the course of the roll-out, over a five-year period. New product launches, packaging renovations and promotional packaging changes will include the consumer information.
I asked the students in my online Public Relations Techniques class, University of Maryland University College, to select some of the best examples of persuasive public relations that they felt measured up to “Best Practice” level. Here are some of the winners they chose:
Susan Hollman likes Amazon.com’s “Holiday A-List Campaign.” It won a PRSA Silver Anvil award. Susan wrote that “Amazon.com and UTA Dobbin Bolgla won this award in 2004 for a promotion in 2003 … The campaign was based on prior knowledge gleaned from research that indicated that customers like to get ‘celebrity promotions that incorporate exclusive content.’ A prior online event with messages from singers such as Madonna and Seal, were both successful with customers and with gaining unearned media. The budget covered the agency fees. All additional media coverage was unearned through articles, celebrity websites, etc. The celebrities provided the online messages at no cost, including a video concert by the Foo Fighters. All participants got free publicity and promotion of their products. Even publishers were involved in some cases, providing extra copies of books to Amazon.com to meet the anticipated increased demand. A real win-win situation. When the campaign was evaluated, these were some of the highlights that make me feel this campaign was a PR best practice.
-Participating celebrities agreed they would do it again.
-There were in excess of 157 million media impressions.
-Sales and site hits increased and Amazon had its “best holiday season.”
-The featured products all had sales spikes when they were highlighted during the campaign.
Kimberlie Payne cited Sears Roebuck& Co. She wrote: “For the past seven years Sears Roebuck & Co. has produced a free calendar for its customers commemorating Black History month. According to a recent press release at prnewswire.com, Sears announces that it is ‘proud to celebrate African-American history and culture through an original keepsake calendar distributed to nearly two million customers free of charge at its stores nationwide now through February.’ Since the 1990’s ‘Softer Side of Sears’ campaign, the company has been continually re-vamping and re-energizing its hardware-only image. To add to its widening clientele and to demonstrate social awareness, Sears is reaching out to its publics again in order to persuade them to view the company as a diversified and culturally open place to work and shop. ‘Every year we look forward to creating a new and meaningful calendar that demonstrates to our customers that we not only value African-American culture, but that we also celebrate it across our entire company,’ (prnewswire.com).
Mark Hurst admires the Tide laundry detergent brand. “I began to notice the company’s commitment to public relations while watching a Christmas special this past holiday season. The company sponsored a children’s movie on one of the major cable networks and used the movie to promote its own public relations campaign. During the movie, the first commercial of every series was a Tide commercial that featured a running animated story of a small-town event that was being threatened by an unforeseen snowstorm. The story was beautifully animated and beautifully crafted. In each sequence, a new family was introduced (usually from a different social demographic) and clothes played a prominent role in their family story. An animated box of Tide was always subtly placed to catch the viewer’s eye…At the end of the story, the big event turned out to be a clothing drive for underprivileged families. Of course, the story had a warm, feel-good ending and Tide used this ending to announce their own clothing drive for underprivileged families.
Tide has recently announced a new, socially responsible product line called ‘Cold Water Tide.’ This product is designed to save energy by cleaning clothes effectively using only cold water. As public awareness of the global warming crisis continues to rise, Tide is certain to garner plenty of free media attention by developing a product line that can help to ‘Turn the Tide’ of global warming. To make the product introduction interesting to consumers, Tide has developed a website, http://www.tide.com/tidecoldwater/challenge.jhtml where they invite consumers to ‘Take the Coldwater Challenge.’ By logging in and sending the link to their friends, consumers can track the impact they’ve had on the environment (through social networking) on a prominently displayed map that displays the location of people who have read their note. Tide has a built-in calculator on their website that allows families to calculate how much money they will save by using Coldwater Tide. Again, Tide is coming to the aid of poor families by prominently announcing that it will donate $100,000 to the National Fuel Funds Network — an organization that provides money for low-income families to pay their energy bills. The challenge seems to be working. So far, about a half million Americans have taken the ‘Tide Cold Water Challenge.’ For this latest campaign to help raise social awareness of the global warming problem (and also to improve the company image), Tide gets my nomination as an example of a PR Best Practice.”
Paul Hill likes SNAPPLE. In a combination of advertising and PR, Snapple latched onto an idea to solicit customer letters. The idea was the brainchild of the PR department at Kirschenbaum & Bond. “The phenomenon behind this Big Idea is that people want ownership of Snapple and they are willing to write to the company about their relationship with this drink. The first unsolicited letters related how the writers felt — that they discovered it, they want to own it, and they are driven to share the news with others. The letters gave the agency an idea for a campaign based on a Snapple employee named Wendy who receives the letters, reads them, and responds to them. The campaign features real letters from real people who have tried the beverage and love it. The television production crews travel to these people’s hometowns and film them there–a technique which could backfire when you put untrained performers on camera, or could be a stroke of genius if they project an infectious enthusiasm, as has happened. The filming also becomes a publicity event at the local level because the company involves the community in the release of the commercials. This incredible relationship evolved to the point that Snapple eventually was receiving some 20 boxes of letters a month.”
Elizabeth Henderson is impressed about how Jack In the Box restaurants turned their image around after an e-coli scare. “They are now known as a leader in food safety. Most other fast food chains followed the lead of Jack In the Box in implementing new food safety measures. They have used their new safety program to persuade customers to return to their restaurants. From the website: http://www.jackinthebox.com/aboutourco/foodsafety.php …”Jack in the Box® restaurants strive to ensure that the food we serve exceeds our guests’ high expectations for quality and safety. Our food quality and safety program has been recognized as the most comprehensive system in the industry today. In our restaurants, Jack in the Box implements a Hazard Analysis & Critical Control Points (HACCP) system for managing food quality and safety. Critical Control Points are key steps in the product flow that affect food safety. Introduced in 1993, our HACCP system encompasses farm to fork procedures for safe food handling and preparation in every restaurant….”
And there is much more…” Chad Elliott found another PRSA Silver Anvil winner that impressed him. It is Duracell’s campaign of “trust”. “Partnering with The American Red Cross, Duracell moved away from its traditional performance-based claims in favor of the notion of trust in launching the program entitled ‘Together We Can Become Safe Families.’ Distributing more than 150,000 guidebooks and coupons to help families prepare for unforeseen emergencies, positioned the brand before the public as one it can ‘trust.’ Using the American Red Cross was brilliant, because by name association alone it gives the batteries instant credibility. Identifying with Americans’ continued concern over terrorism, the strategy launched a program tailored to preparedness. The agency PainePR was responsible for the effort.”
Anthony Tornetta thinks the “Reading is Fundamental” (RIF) program doesn’t get enough credit. “This program is a good one — children see their sports heroes and other celebrities they see on T.V. reading and telling them to read. RIF is the nation’s largest nonprofit children’s literacy organization. This program is very persuasive and subtle. It is telling kids that it’s cool to read and that they should read as much as possible. I think their commercials are the most persuasive part for children when they see sports and celebrities on television.”
Erin Bessemer acknowledges that it as much marketing and advertising, as PR, but she admires the image created by “Yoplait’s Save Lids to Save Lives” promotion. “For more than ten years, Yoplait has been associated with helping women fight breast cancer. Save Lids to Save Lives has proven effective for the Yoplait Company and is part of their larger promotion of women’s wellness. In its first seven years, they have donated more than $14 million toward finding a cure for breast cancer.” Yoplait has also been the National Series Presenting Sponsor of the Susan G. Koman Breast Cancer Foundation’s Race for the Cure since 2001. See http://www.yoplait.com/breastcancer_commitment.aspx
“I see Yoplait’s commercials all over television. You usually see a woman exercising and then taking a break to enjoy here yogurt snack. At the end, she licks the pink lid to save and send in to the company. I feel this campaign is effective because it links Yoplait’s public relations with a very good cause.“
Alison Mingo calls to our attention The American Legacy Foundation’s “truth” ads. They have received multiple awards such as International Andy Awards, The One Show, Cannes Lions International Advertising Festival, and Cresta Awards. “Arnold Worldwide is the agency responsible for producing this past year’s ads that convey, through satire, the stupidity of smoking cigarettes. The messages invoke different emotions from viewers in the shocking yet realistic information provided. Most importantly, though, these ads reach the target audience of young people who may be tempted to smoke or those who have recently become addicted. The anti-smoking messages have already contributed to the public’s awareness of the hazards of smoking that have led to statutory legislation banning smoking in public places.”
June Kruse – Also acknowledging the close connection among PR, marketing and advertising, loves the “Got Milk?” campaign. “When you see a celebrity sporting a white mustache in a magazine ad, you will know that’s the famous National Milk Mustache Got Milk Campaign.The campaign is funded by America’s milk processors and dairy farmers, with a goal of ‘educating consumers on the benefits of milk and to raise milk consumption.’ In addition to ‘Got Milk’ and ‘Got Chocolate Milk,’ ‘24/24 Milk’ was launched to stay on top of the diet craze. Their slogan ‘milk your diet, lose weight’ suggests ‘a reduced-calorie eating plan that includes 24 oz of fat free or low fat milk each day may give your weight loss efforts a boost.’ These campaigns have successfully raised our awareness of the importance of milk.” You can check out the facts, ads and commercials at these sites. http://www.whymilk.com/, http://www.2424milk.com/index.htm, http://www.milkdelivers.org/index.cfm
Kandra Berry loves an award-winning newsletter, ”SAMHSA News,” published by the U.S. Department of Health and Human Services. This monthly “offers the public information about substance abuse and mental health issues on a monthly basis.” See http://alt.samhsa.gov/SAMHSA_News/index.asp
Jacqueline “Jackie” Nemes loves Dell Computers/GCI Read Poland’s campaign “No Computer Should Go to Waste.” “This international effort recently won the PR News Corporate Responsibility Award for Environmental Communications. I believe this campaign measures up to Best Practice level because it has accomplished its socially responsible mission in creating positive social change. In 1997, the National Safety Council released estimates that more than 300 million computers would become obsolete before 2004, and efforts to dispose of them would generate a wide range of toxic wastes. Socially responsible companies searched for and developed solutions to this electronic waste. For example, Dell Computers began offering an online service called Dell Exchange, where customers can trade in, donate or auction their obsolete computers. In partnership with the government of Malaysia, Dell and GCI succeeded in their global campaign to raise public awareness of recycling/donating options for unwanted computer equipment and persuading public action. In 2004, informed citizens throughout the world recycled more than 100 tons of computer equipment and donated more than 850 tons of computers.” Pauleta Gumbs admires the American Red Cross Blanket Days for the Homeless program. See http://www.semredcross.org/blanketdays/
“This campaign was established to provide blankets for homeless and disaster victims. The campaign encourage groups, families, individuals to hold blanket drives in their hometowns and claims to collect more than 7,000 blankets each year. One of the reasons I feel that this campaign is effective because it plays on the audience emotions.
“Take this paragraph: ‘Your Help Is Needed. When temperatures drop, local shelters fill with thousands of homeless people- teenage runaways, victims of domestic violence, substance abusers, and the mentally ill. The cold weather also intensifies the suffering of people whose homes have been destroyed by home fires or other disaster. A warm blanket wrapped around the shoulders of someone who has lost a home is a comforting reminder that someone cares. How You Can Help. Your new twin-size blanket donations will be provided to local homeless shelters and disaster victims; financial donations will pay for additional blankets if needed, comfort kits, and also will support other vital Red Cross services in Wayne, Oakland and Macomb counties.’ ‘Good Deeds’ are published on persons who went beyond their call of duty to ensure the campaign was and remains a success. Check out the feature story on the Warren Couple http://www.detnews.com/2005/macomb/0502/10/B05-85577.htm.
Margo Ochoa notes that Baker Winokur and Ryder have over 25 years of connecting the consumer with entertainer and she feels their work hooking celebrities to non-profit causes is the stuff of legends. There is plenty of unearned PR that can be accomplished with a popular celebrity Angela Gaines likes Lee Denim’s creation of the community/fundraising event Lee Denim Day, raising money for breast cancer research. See http://www.denimday.com/
“Lee Jeans sponsors Denim Day on the first Friday in October annually. Organizations across the country participate by allowing employees to contribute $5.00 to the Susan G. Komen Foundation and wear jeans to work. The organizers of this effort were ingenious in utilizing the desire of a casual workplace environment to help find a cure for a disease that affects millions of people every day.”
Brian Harrington feels Southwest Airlines’ Adopt-A-Pilot Educational Program http://www.southwest.com/adoptapilot/?sr=PR_pilot_020105 deserves some PR recognition. “This program encourages students to research potential careers as it simultaneously encourages achievement in school and self-esteem. Throughout a month-long program, Southwest pilots volunteer their time as they visit classrooms around the country, correspond with students while traveling, and encourage interest in math, science, and a wide variety of other genres. Since the program was introduced in September 1997, the program has involved over 65,000 students in its efforts to increase awareness in a myriad of areas relating to scholastic achievement. Additionally, this program has been cited for its impact on schools faced with a lack of funding due to budget shortages (this especially includes many classrooms in areas that are considered ‘disadvantaged.’ This year alone, the Adopt-A-Pilot program has engaged nearly 15,000 schools from around the country. Southwest Airlines, due in part to this program (and a variety of other factors), has come to be known as the ‘Luv’ airline.”
Yes, press releases still matter in the digital age. And while SEO helps broaden the digital footprint for your release these days—there are still fundamentals that can NOT be overlooked if you want to see pick up from those who matter. Even so, too many in PR are still sending out releases that miss the mark. Here’s how to make sure that yours never fail to fail:
- APPEAL only to the vanity and ego of your boss/CEO/client, etc.
- NEVER consider your audience—the news media, potential customers, current clients, etc.
- CONFUSE. Right at the start, no reader should have any idea what you’re talking about. This shows profundity and complexity of thought.
- NEVER proofread or use spell-check. Typoes keep the the media on they’re toes. As do bad grammer.
- A “NEWS” release is not a news story; it’s an ad. Brag from start to finish. Avoid information.
- PUMP UP the buzzwords. When you pepper your release with phrases like “end-to-end ROI,” “scale visionary initiatives,” and “drive transparent paradigms,” you’re cookin’!
- INFLATE a brief announcement into 1,000 words. For unusual creativity, shrink an important story into a few opaque sentences.
- NEVER cite objective outsiders like customers, analysts, researchers, etc. Use lots of long, windy quotes from company insiders—from the CEO to the parking attendant.
To create a cross lighting situation, try getting two stage lights, each hung from a “tree.” A tree is just a big metal pole that sits in a round heavy base with a smaller metal pole across the top that holds one to four stage lights. Position the trees on opposite sides of the room.
A typical stage light is called a Leiko. It is usually 500 to 750 watts (or more) and has four adjustable shutters for directing (cropping) the light into a target area without spilling onto another area, specifically the screen.
When you use stage lights on trees, it’s best when the ceiling height is 15 feet or higher, and free from obstructions such as low-hanging chandeliers. Higher ceilings allow the light to cast down onto you and create less spill onto the front rows of the audience.
The lower the ceiling, the lower the lights hang from the tree. Low hanging lights usually spill into the first few rows of the audience, and you end up with shadows of people on your body as you move in the Presenter’s Triangle (TM). Use the shutters to crop the lights from the bottom if the ceilings are too low.
Finally, add a dimmer pack to adjust the light level so that the presenter can still see the audience while speaking. A dimmer pack can be a small switch with a rotating round knob or it can be a complete lighting board with moving levers to reduce the intensity of the lights.
So you’ve just finished your big speech. You think you covered everything. You hope you did a great job. You think you’ve done a great job. People start coming up to you and telling you, “You did a great job!”
Finally, you relax. You really did a great job! And to think you were so nervous. Now you can relax…the tension has been relieved.
In fact, when the conference organizer comes up to compliment you after you speak, you can’t resist confessing “I’m so glad that speech is over. I was a nervous wreck.
Stop! This is a big mistake. You’ve just spoiled your whole image as a successful, poised professional.
In theory, everyone loves a candid, non-pretentious individual. But as human beings, we can’t help but be shaped by the last thing we hear from someone. And if the last thing we hear from someone is that they are scared and wallowing in self-doubt, then that is what we remember about that person.
Best practice advice: act as though you thoroughly anticipated that your speech would be successful. Act poised and confident at all times. This is not the same as acting smug or arrogant. Then, when you leave the conference or place of business and arrive home, you may confide to your best friends and loved ones that you were a nervous wreck.
It is critical that you keep your game face on until you have long left the arena.
If you plan it right, you can choose the exact moments to add impact to your presentation just by switching from the REST position to the POWER position from any of the three places in the Presenter’s Triangle™.
For example, let’s say you have 20 minutes to present. You decide to start off in the middle of the triangle in the “rest” position (at a 45-degree angle to the room). On a particularly busy visual, you decide to move to the back of the triangle, closer to the screen, but still in your rest position. Then, from that same spot, you choose to square off into a “power” position just long enough to emphasize a key point. A moment later, you revert to the rest position, again, as you continue to present your information.
Perhaps later during your presentation you decide to move to the front of the triangle, and you get a little closer to the crowd, still in a rest position. As you tell of an experience related to the topic — at the high point in the story — you square off to the audience for impact.
The point of all this is that you planned some of the action. You don’t have to plan a move for EVERY spoken word! But, certain moments can be critical in your talk and you can create a plan for how your body will support the effort of your well-chosen words. If you can get used to being a “visual” presenter, the positions of the triangle and the angles of the body will be additional tools available for you to create impact.
How do you define a GREAT presentation? Is it the comfort level you feel when presenting, OR the positive response you get from your audience? What if I told you that it should be both…by that definition, are you a great presenter?
Let’s delve into the elements of a successful presentation and discuss eleven really useful techniques you can implement right away.
1) Define the reason you are presenting; what is the RESULT you want to achieve? Are you training others, looking for investors, trying to sell a product or service, trying to get your budget or plan approved?…The list can go on an on. It is important to be very specific about what you want before you prepare your presentation. Your result must resonate throughout your presentation so that by the time you get to the end, the message is clear.
- So take the time in the beginning of the process to write out the result you want to achieve, and be specific.
2) Build your presentation points yourself; the story needs to be yours. If you are given a pre-made presentation to present, modify it to your voice.
- Make sure you brush up on your PowerPoint skills so you have the ability to do this. It may be as simple as adding in transition slides, but you need to make it yours.
3) Make sure your presentation tells a story with a beginning, a middle and end.
- The beginning should resonate with the place your audience is currently at mentally (Obviously you must know your audience!). If, for example, your area of the business has not been doing well…start there. That is what they know, don’t hide it, get their attention by proving you understand them and their concerns.
- The middle of the presentation should be a philosophical journey taking them from point A (the beginning of the presentation), through to point F, to point N, to point T.
- The end of the presentation should be obvious by the time you get there. You will have taken your audience on a journey; their mindset should have transformed to where you want them to be. The end of your presentation should be your final points making sure there is a take away that everyone can clearly and collectively define. An actionable summary that includes follow-up dialog, approvals, timeframes, etc.…
4) Practice in front of a mirror, every page, over and over. Nobody gives a presentation with 3×5 cards, or at least they shouldn’t. Those days are over. You need to be able to give your presentation at least 10 different ways. By practicing in front of a mirror, you will force yourself to have eye contact, be aware of your appearance and be comfortable with the information you are presenting. The more you practice, the better able you will be to adlib the material, answer questions and modify your approach based on the response of your audience.
- Practice your presentation from start to finish and time yourself as if you were giving it to your audience. Don’t start over mid way through…you can’t do that when it is real, so why practice that way.
- Keep to your allotted time and modify your presentation accordingly.
5) Memorize the first two or three sentences of your presentation, and the last two or three sentences as well. DO NOT memorize anything in-between. You need to be able to adlib the majority of the presentation, but don’t leave yourself in an uncomfortable position in the begging or end. You must force yourself off to a good start and finish on a high note, no matter what happened in-between.
- Make your words meaningful, use some humor if you like but make sure it is actually funny. I recommend some powerful statements that ask a question like…why are we here?
The “priority” buttons are very useful, especially when your slide contains many objects or layers. By priority, we mean these buttons will allow you to change the “order” of how your objects appear in relation to each other. You can move objects behind, or in front of, other objects.
This ordering is controlled by a set of four buttons. They are quite simply, “Bring to Front”, Send to Back”, Bring Forward” and Send Backward.” Although they appear as a sub-menu to the “Drawing” menu, it’s much more convenient to have them displayed on the toolbar for easy access.
The “Group/Ungroup” set of buttons are also very handy to have on the toolbar. These buttons allow you to quickly group or ungroup a selection of objects for moving, copying, or editing. The grouping feature helps to keep your slide “organized” for easy editing. Keep in mind, that any animation effects applied to a “group” will be lost when “ungrouped”, and any effects applied to individual objects before grouping will be lost when they are grouped. So it’s a good idea to make a duplicate of the slide before editing, just in case.
Many people who have to present tend to “think” too much. They think about where they should stand, how they should move, where they should look, and so on. These are all important aspects of presenting, but if you concentrate too deeply on each individual aspect you’ll miss the chance to “put it all together” for the audience. You’ll appear stiff and unnatural.
Think of a musician playing a song with “feeling” instead of just playing individual notes. The audience can hear and “feel” the difference. It’s no different with a presentation. Your words and movements should come naturally, as if speaking with an old friend.
This can only be achieved with practice. But you must practice correctly. And that means concentrating on being yourself and developing your own style. Practicing this way will allow you to become a more confident, and natural presenter.
Be careful when sending your presentation to someone for review. If they don’t have the same version of PowerPoint as you they may not be able to see certain animation effects you used in your presentation.
The latest versions of PowerPoint offer some new features, especially when creating animation effects. Although PowerPoint 2000 offered many animation options, versions 2002 and 2003 have gone further.
Starting with version 2002 PowerPoint allowed the use of “exits”, “motion paths”, and “transparency” to their custom animation features. So, not only can you animate an object’s entrance but you can also designate how it “exits” or leaves the screen.
You can also draw a motion path for objects to follow as they animate. For example, if you chose a “fly in from left” for an object it normally would come in from the left and stop at its pre-set position. But let’s say you wanted it to come in from the left and then “bounce” off the right side and then the left side before coming to rest. Well, you can customize its animation by adding points along the “path” you want it to follow before coming to rest. The transparency effect is interesting. You can find it in the “Emphasis” list of effects in the custom animation menu. It allows you to make the object transparent, so you can see through to any objects placed underneath. It’s also a great feature for making text more visible when placed over a photo.
Since these features are not available in version 2000 or earlier, the effects will be lost when viewed with those versions.
Gestures guide the eye of the audience to a place you want them to look. When gesturing to your visual support you should be aware of the underlying meaning to certain gestures. For example, one of the best gestures you can use is the “reaching out” gesture. The arm extended with the palm up is an honest, open, and friendly gesture. It’s the equivalent of the business handshake. It’s the “handshake” from the presenter to the audience. It’s used most often when questions are asked or answered.
But just as the “palm up” has meaning, so too does the back of the hand. In fact, it means just the opposite – dishonest, negative, and unfriendly. Showing the back of the hand usually occurs when varying your hand positions while gesturing to your visual support. Make sure when you change hand positions that the back of your hand doesn’t face the audience.
Most people feel nervous prior to giving a speech. This is human nature and indeed some degree of nerves is absolutely essential to remain alert and deliver the speech clearly. However nerves do become a problem if they are debilitating in any way. Thankfully, there are practical ways to overcome this which are outlined below.
Rationalize your nerves
First of all, silently and in advance of your speech, rationalise your thoughts. What are nerves? Nerves are simply a fight or flight response to danger. If you anticipate something you fear adrenaline will pump around your body causing you to feel anxiety. Although it may feel uncomfortable, nothing bad will happen to you. In fact look at your nerves as a positive thing as they will give you the energy to deliver your speech in an emotive, engaging and passionate way.
Prepare and Practice
The more familiar you are with something, the less uncomfortable it makes you feel. Think about your first day at work and think about how you feel at work now? The anxiety levels will have undoubtedly reduced the more familiar you are with your role, surroundings, colleagues etc. Apply this principle to your speech. First of all, know the subject of your speech inside out. Write the speech in the format it is to be delivered i.e. on PowerPoint or acetates. Prepare speaker notes that give you prompts on the title of the slide and its contents. If there are any names or statistics that you might find difficult to remember, include them on your speaker notes. These notes are not designed to be read from, but are designed to be held by the speaker and glanced at every so often to prompt the speaker and facilitate the flow of the presentation from beginning to end. They should be produced on small, discrete cards that can be hand held.
Action movies always outsell foreign art movies where people sit around and just talk. Every good story teller (a.k.a. journalists) wants to be able reveal action to his or her readers, viewers or listeners. So when you are being interviewed, you enhance your chances of being quoted when you use bold, action-oriented words.
“Destroy”
“Decimated”
“Ripped off”
“Soared”
“Smacked”
“Attack”
“Hugged”
Any word or phrase that suggests bold movement or action is enticing to the reporter’s ear. Bold, action-oriented words do not have to be negative or attacking. They can be positive, even loving. Of course, if you promise to “rip his lungs out through his nose,” chances are 99 to 1 that you will definitely be quoted.
The trick, as always, is to make sure you use action words only if they accurately bring to life your key message points.