Internal Social Networks are starting to appear inside some organizations. Early adopters are finding positive business results by helping employees connect through “internal Facebooks.” By effectively harnessing these new networks, organizations are seeing positive impacts on internal brand building, as well as employee engagement, satisfaction and motivation — which leads to higher levels of productivity, revenue, and profit.
But the world of the internal social network is the opposite of command & control. That said, reasonable guidelines, a group of informal influencers, and a posse of community managers who help keep the dialog lively and the network on track.
It’s clear that no matter where your company is on the social media ladder, social networks and Web 2.0 skills are becoming a part of today’s work landscape. All businesses need to be aware of how to deploy networks for higher ROI, collaboration, innovation and customer service.
Listen to this webinar replay to learn what works and what doesn’t in this brave new world of internal social networks from companies that are already figuring out the path to success.
What You Will Learn:
- How to avoid pitfalls and leverage opportunities as you venture into the world of building and managing social networks and a Web 2.0 savvy workforce
- How best to overcome cultural barriers and introduce social networks into traditional organizations
- How to handle the sensitives of employee privacy; governing participants’ behavior; and ensuring that participants balance professional and social time.
- How to set up strategic, internal alliances which mitigate concerns of Command & Control leaders and help build positive momentum
Reasons to Learn About Internal Social Networks
- Get more out of your existing resources by finding, unlocking, and engaging hidden employee intellectual capital Reduce company cost, waste, travel expenditures, and carbon footprint
- Establish, grow and maximize a culture savvy with social networks.
- Further your PR and Branding dollars by unleashing the silent experts that exist within your companies today
- Enhance your employees’ motivation and satisfaction in your company as a place to work
- Develop products and offerings faster, without regard to organizational silo or organization
- Build a more sustainable company which should well serve your shareholders for years to come
Lee Aase is manager of Syndications and Social Media for Mayo Clinic. His team’s focus is developing quality medical news resources for mainstream media, and using social media applications to create more in-depth, extended relationships directly with key stakeholders. You can see examples of Mayo Clinic’s social media offerings through the Mayo Clinic News Blog at http://newsblog.mayoclinic.org/
By night, Lee is Chancellor of Social Media University, Global (SMUG), a free online higher education institution that provides practical, hands-on training in social media for lifelong learners. Visit SMUG.
Prior to joining Mayo Clinic in 2000, Lee spent more than a decade in political and government communications at the local, state and federal level. He received his B.S. in Political Science from Mankato (Minn.) State University in 1986.
Polly Pearson is VP Employment Brand and Strategy Engagement, EMC Corporation.
Polly Pearson is an employment branding leader passionate about Web 2.0 engagement tools with nearly twenty years of FORTUNE 500-level experience spanning marketing, human resources, branding, investor relations, public relations, advertising, and professional speaking.
Her employment branding work has recently been featured in media outlets such as CBS News, National Public Radio, Financial Times, Boston Herald, Dice.com and in the new Penguin Press business book, “Closing the Engagement Gap; How Great Companies Unlock Employee Potential For Superior Results.”
Her leadership in Investor Relations contributed to EMC being the NYSE Stock of the Decade for the 1990s, when it outperformed all other listed stock and increased in value nearly 90,000 percent. Polly was the first woman at EMC to be promoted to Vice President. Polly writes a popular blog dedicated to careers, culture and cool.
Paul Pedrazzi heads a small team of professionals (AppsLab) focused on emerging technology and novel business practices. Most recently, his interest has been on Web 2.0, Enterprise 2.0 and the transformation of the enterprise in light of these new modes of operation. Additionally, Mr. Pedrazzi spearheaded the creation of Oracle’s first two social network projects; Connect for internal users and Mix for customers, partners and media. Before heading AppsLab he ran product strategy for PeopleSoft’s Portal Product Suite, catapulting the flagship product into the leadership position in Gartner’s annual product evaluation. Prior to PeopleSoft, Mr. Pedrazzi held various other product strategy, marketing and consulting roles in organizations such as Deloitte & Touche LLP and Groundswell, Inc. Mr. Pedrazzi holds a BS in Managerial Economics from the University of California at Davis.
Who Should Purchase:
- Individuals responsible for employee communications, public relations, IT, corporate affairs, human resources, media relations, and issues management.
“The two case studies were excellent. Polly was a wonderful presenter; Paul was good too.”
“We’re in the process of developing a number of employee engagement communities so very timely.”
Walgreen’s social intranet, The Wall, launched in 2013 and is in many ways already beginning to prove itself as a digital workplace where employees become informed, connected and engaged in a whole new way. As expected, the journey has had its challenges, and this webinar is designed to make that journey a little smoother for those on the same path.
Whether your organization is thinking about, has started or already has an internal social intranet, don’t miss this very educational “behind-the-firewall” look at what it takes to launch and build a social intranet that delivers measurable business value.
Learning topics:
- First, be realistic
- Expect and embrace disruption, and help others do the same
- Continually build the case for how your social intranet will drive business results
- Keep your key partners close, and your leaders closer
- Develop a clear, compelling, evolving communication strategy
And five more!
Presented by:
James R. Warda, Internal Communications Team Lead, Walgreens, brings a comprehensive communication background with Fortune 100 companies, including Allstate, Baxter, Boeing and Walgreens. As a Gold Quill award-winning communication leader, James focuses on achieving business results through an attention to people, both from a leadership and emotional perspective. And, as James explains, “it is this attention that builds trust, the foundation of any successful relationship – and communication effort.” James is also the author of “Where Are We Going So Fast?” and also writes a “Disney Moments” blog for celebrationspress.com. In addition, he has been a speaker and contributor for Chicken Soup for the Soul Enterprises, the “Chicago Tribune” and Pioneer Press.
Steve Cohen, Internal Digital Content Manager, develops, manages and publishes the news and company information on all internal company portals at Walgreens, but also develops the content strategies and roadmap for the company’s new social intranet, The Wall. Steve has been with Walgreens since 2006, and with his background in journalism, he created the first non-anonymous news and executive blogs for an audience of more than 247,000 team members. His passion to connect people to information and each other also played out in his time as managing editor of Facets, an online-only, bimonthly lifestyle magazine.
Chris Catania, Internal Social Media Manager, manages the internal enterprise social media programs and employee communities at Walgreens. Prior to joining Walgreens, he helped big brands develop and implement social media marketing and consumer-engagement initiatives. He also runs Live Fix Media, an all-consuming experiment exploring the intersection of life, live music and online communities.
The profession of corporate communications is steeped with tradition. Though there are many new channels, we tend to use them to say the same old things. Employees have a multitude of ways to express themselves after hours, but at work, they tend to have much less voice. This imbalance leaves the unstated impression that all the important communications is done by the professionals.
Heather Rim, vice president of global corporate communications at Avery Dennison, and her team continually look for ways to expand employee voice and make communications fresh and fun. Blending simple ideas with the power of communication networks, her team is shaking up old ideas about what traditional communications looks like, includes and accomplishes. In this special webinar, she will show some of the unique Avery Dennison communication programs that are winning high marks from employees and leadership – and would be worth considering for your organization.
What you will learn:
- Starting with the philosophy – corporate communications should never be boring
- Behind “The Beat,” a global employee sounding board that just keeps growing
- Just launched: an intranet built on Google
- How a CEO video blog is sparking unexpected impact
- Blending formal and informal communications – Letting employees tell their own stories
- Less is more when it comes to social media policy
Presented by:
Heather Rim is vice president of Global Corporate Communications for Avery Dennison Corporation. She was named to her current position in January 2011. Heather joined Avery Dennison in 2010 as senior director, Internal Communications.
Heather is responsible for the strategic direction and management of all aspects of corporate communications for Avery Dennison including employee communications, corporate brand management, crisis communications, social media and digital communications, corporate media relations, and corporate philanthropy.
Before joining Avery Dennison, Heather held the position of vice president, Communications for the Disney ABC Television Group, where she designed and implemented global communications strategies to inform and engage employees across Disney’s entertainment and news television properties. Previously, she progressed through Corporate Communications, Marketing and Investor Relations roles at companies including WellPoint, Countrywide and KPMG.
Heather received a master’s degree in communications management from the University of Southern California and a bachelor’s degree in marketing from Azusa Pacific University. She serves on the boards of the United Way of Greater Los Angeles and the Pasadena Symphony, and is a member of the Arthur Page Society.
Kristin Wong serves as the lead for all corporate internal communications programs and channels. She drives efforts to ensure the company’s employer brand is activated throughout key employee touch points including the enterprise portal, global employee ambassador team, values and ethics programs, and corporate town halls.
Prior to joining the company, Kristin worked for The Walt Disney Company where she assisted in the development of internal communications programs for Disney’s ABC television business. She received a master’s degree in communication management from the University of Southern California and also holds a bachelor’s degree in media studies from Pomona College of the Claremont Colleges. Outside of work, Kristin is a blogger and pop culture junkie who’s passionate about the technology trends that will shape our digital future.
Tell me and I may hear. Tell me and let me add my 2-cents and now it’s our decision; I’m all in. Yes, one of the most powerful and proven catalysts to engagement is simply involving employees in generating ideas that address an organization’s most pressing challenges. By opening up these important conversations to employees, individuals feel like they’re part of the business, and not watching from the sidelines.
Attend this webinar to see how a diverse range of companies are using co-creation — also called crowd-sourcing and open innovation — to achieve significant improvements in both employee engagement and business outcomes.
Borrowing from his experience working with leading companies, Preston Lewis, co-founder and director of San Francisco’s Bonfire, will explain how to use communication co-creation and audience-centricity to effectively drive creativity, innovation and employee engagement within your company.
You will learn how to:
- Position communication as a catalyst for co-creation
- Build a holistic engagement strategy, supported by multidisciplinary communications
- Use emerging crowd-sourcing technologies to drive employee engagement efforts
- Increase participation (both employee and customer) in key brand initiatives
About the Speaker:
Preston Lewis is an expert in branding, employee engagement and internal communications. A sought-after speaker, Preston is an energetic and creative leader who helps companies understand how to solve complex problems through communication and design.
Preston and his team have designed and implemented communication campaigns for some the world’s largest and most successful companies, including Starbucks, Genentech, Nortel Networks, NASDAQ, and HP.
Launching a corporate blog takes more than an idea, it takes a plan. Successful business bloggers determine the needs of their audience, assess risks, get internal buy in and align the right resources for an ongoing dialogue with their customers. Get the tools you need to go from idea to action with two case studies from the pros. Learn how to scope a blogging project, get support for your initiative and manage a blog day to day.
What You Will Learn:
- Pros & risks of starting a blog for your organization
- Monitoring feedback & strategies for responding
- Strategies for including audio, video, photos
- Writing for authenticity and the right voice
- Managing multiple authors
- Policy dos & don’ts for employee bloggers
Questions that are answered:
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What should be included in a blogging plan?
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What resources will I need?
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What tools are available?
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How do I build internal support for a blog?
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How do I measure success? Determine ROI?
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What are the day to day best practices?
Presented by:
Nicki Dugan, senior director of corporate communications at Yahoo!, is editor of the company’s official corporate blog, Yodel Anecdotal. It launched in August 2006 as “Yet another self-serving corporate blog” with the mission of providing insights into the company, its people, its culture, and the things Yahoos think about in the shower. The blog covers emerging trends, behind-the-scenes commentary, employee profiles, user stories, guest opinions, and includes video, podcasts and photo essays. All this while attempting to faithfully avoid regurgitation of product press releases. Contributing voices range from CEO to summer interns and Yodel Anecdotal has been lauded for having the cahones to accept comments of all flavors.
Prior to joining Yahoo! in 2000, Nicki represented consumer internet brands such as Yahoo!, Mapquest and Reel.com at Niehaus Ryan Wong, the tech-only agency that presided over the halcyon days of the Internet boom (and may it rest in peace). She also served as editorial director at Sheila Donnelly & Associates of Honolulu and as senior editor at Travel Holiday magazine. Nicki received a B.A. in English from Franklin & Marshall College.
About Paula Berg
Paula Berg is a spokesperson and Public Relations Specialist for Southwest Airlines, the nation’s leading low-fare carrier and the largest domestic airline in terms of Customers carried. In addition to handling the company’s corporate blog, Nuts About Southwest Blog, Paula specializes in strategic communication, regional media relations, reputation management, and special event planning. Paula also supervised on-location production for three seasons of Airline!, Southwest’s reality series for the A&E Television Network, which filmed Southwest’s daily operations in four cities. After brief stints selling beer on Phish tour and working for the Colorado and United States Senates, Paula woke up and smelled the jet fuel and began her career at Southwest Airlines in 2001. Paula is a graduate of the University of Colorado at Boulder where she earned a bachelors degree in communication and a minor in Political Science.
About Brian Glover
As senior manager of market strategy for Biz360, Brian Glover is responsible for activities that support the company’s product direction and marketing communications efforts. He is the primary author of the company’s MarketIQ blog and has eight years of experience in marketing and public relations. Prior to Biz360, Brian was public relations manager for Documentum, acquired by EMC in 2003, and a Biz360 client. He has a Bachelor of Arts degree in Rhetoric from the University of California at Berkeley.
Brands are living and dying on the 10-20 sites that come up in a Google search for your company, product, or executive names. This webinar will address two critical aspects of your brand’s dance with Google:
- Proactively — How do you create and place the type of content that will greatly improve the chances that you will be found on Google.
- Reactively — How do you react and manage issues that arise and sneak into your top Google results.
What You Will Learn:
- How everyone from celebrities to Fortune 500 companies are treating their “Google Homepage” as the key to their online reputation
- How top online players are combining search engine optimization (SEO) with social media to own all ten of their first page Google results
- Why PR is the right business unit to own search engine reputation management
- Simple tools to monitor your reputation through search engines
Presented by:
Paul Dyer is eMedia Director of WeissComm Group where he oversees social and new media programming for the firm’s healthcare and consumer brands. Paul’s experience includes leading social media and search engine strategy for a broad range of significant and Fortune 500 brands. Having built and managed his own web property to acquisition in 2003, Paul is adept at creating top to bottom web campaigns that incorporate SEO, social media, web development, media placements, and interactive assets. Paul’s current and former clients have included Virgin Megastore, IBM, Symantec, Coors Brewing, New Balance, Hansen’s Soda, Macanudo Cigars, Nature Made Vitamins, and Elan Pharmaceuticals. Paul is a frequent speaker on social media and SEO and authors the popular industry blog, Dyer Situations.
Sam Michelson is CEO of RepRelations. Sam’s first foray into Reputation Management came over 5 years ago when dealing with his company’s own reputation management crisis. Realizing there were no tools available to handle Reputation Management crises, he set out to develop a unique PR-based methodology, which is still the basis for the company’s RepRelations service offering. Prior to launching RepRelations, Sam created several online businesses, YouNeverCall (a leading cell phone website) CondominiumCentral (a licensed online luxury condos broker) and Five Blocks (a Search Engine Optimization firm). Sam is the inventor of two US Patents – one in text categorization, the other in interactive advertising. Sam holds a BA in Psychology from Yeshiva University and a Masters of Science in Management from Boston University.
Shana Costarella is Communications Manager, Community & Social Media at PetSmart in Phoenix, Arizona. PetSmart, Inc. is the largest specialty retailer of services and solutions for the lifetime needs of pets. Shana ushered PetSmart into the strategic use of emerging media for crisis/issue communication, reputation management and brand awareness. She oversees social media community and online reputation approaches for the retailer’s PR and marketing initiatives. In addition, she counsels business units on social media strategies for listening and engagement to achieve key customer service, recruiting, associate relations, loss prevention and philanthropy objectives. With more than a dozen years experience in marketing communications, Shana has spent the last 10 years honing and employing Web and web-based solutions to illuminate and involve audiences. In 2005, she joined PetSmart’s Corporate Communications department, responsible for developing and managing web-based communications projects for internal and external audiences. Shana holds a Bachelor of Arts degree in English from Ottawa University.
You understand the incredible transformative power of social media in the hands of millions of users. You know that a properly executed strategy can propel your firm well past the competition in the hearts and minds of your consumers. But how do explain all of this to your boss? In this engaging and informative seminar, leading social media practitioner Maggie Fox will share her numerous experiences in getting corporate buy-in at the highest levels, giving you the understanding and ammunition you need to get the Web 2.0 ball rolling within your firm.
Learning Topics:
- Statistics and Usage
- Best Practices/Case Studies/Benefits
- Metrics, Measurements and ROI
- Risks/Risk Management
- Resource Requirements/Planning for Success
Questions that
will be answered:
- The numbers – bosses may not know social media, but they know numbers. We’ll talk about how many people use web 2.0 tools and platforms and provide you with the ammunition you need to provide context and justification for your social media plans.
- Who’s doing what? Using practical facts and case studies we’ll examine emerging best practices and give you examples of how companies have successfully leveraged social media.
- How can you measure the success of a social media program? There are no metrics “formulas”, but we’ll talk about setting benchmarks, measuring engagement and touch on the idea of calculating ROI
- The risks – what are they, and what do you need to be careful of? How can you neutralize them? Do’s and don’ts.
- Resources – using real-world examples, we’ll talk about basic resource requirements and how planning ensures success.
- Open Q&A – bring your questions. There will be an open Q&A session following the formal presentation.
Presented by:
Maggie Fox, founder of Social Media Group, Canada’s first agency devoted exclusively to helping business navigate the world of Web 2.0, is a communications and content expert who has never met a medium she didn’t like. Over the course of her career, she’s marketed, written and produced television content for some of the biggest and best-known brands in North America, including Sears, Deloitte and Disney.
Pioneers in their field, Social Media Group has created and implemented successful Web 2.0 strategies for major firms like Yamaha Motor and Harlequin Publishing, and Maggie often speaks to the press and business groups about the importance and use of social media in the enterprise. Read the Social Media Group blog.
How to Put Fizz In Your Social Media Strategy
Natalie Johnson (@NatalieJohnson), Manager of Digital and Social Media Communications, Coca-Cola
Businesses are rightfully demanding metrics and ROI from social media marketing. How can you pull that rabbit out of the hat?
Sally Falkow APR, is the co-developer of PRESSfeed, the social media newsroom. A veteran of the PR industry, Sally has translated her extensive experience in marketing, PR and communication to the Internet and her blog, Proactive Report, is a resource for PR professionals who want to learn about digital PR and social media. Her book, Mastering Social Media Strategy: a handbook for PR professionals will be available in May 2011. She is an adjunct professor at the Annenberg School for Communication and Journalism at USC lecturing in Social Media Strategy, Content and Tools. Sally is also a Sr. Fellow with the Society for New Communication Research, a new media research think tank based in Palo Alto, CA.
Tony Adam is currently Director of Online Marketing at MySpace where he heads up all aspects of SEO, Social Media, and Viral Marketing. He is also the Founder and Principal of Visible Factors, an online marketing agency, a Startup Advisor, and Internet Entrepreneur. He speaks at many of the top online marketing conferences and writes a column at Search Engine Land about InHouse SEO.
It all starts with monitoring. Learn how to be all ears. Session from Communitelligence Conference: S.M.A.S.H. Social Media Advanced Skills Huddle, Los Angeles, 2010
Presented by:
Eric Schwartzman, @EricSchwartzman is an online communications consultant to businesses, the US Military, government agencies and nonprofits. He has extensive experience helping organizations leverage online communication technologies and platforms through the development of social computing policies, media audits, pilot programs and training seminars. Eric is a frequenter speaker at professional conferences and instructor of social media seminars. He has been producing the award-winning podcast “On the Record.Online” (@ontherecord) about how technology is changing the way organizations communicate since 2005.Eric has provided online communciations counsel to Boeing, BYU, City National Bank, Environmental Defense Fund, Government of Singapore, Johnson & Johnson, Southern California Edison, UCLA, US Dept. of State, United States Army, US Embassy of Athens, the United States Marine Corps and many small to medium-sized companies and agencies. He is currently co-authoring a book on business-to-business applications of social media communications with Paul Gillin, to be published by Wiley.
Jason Kintzler is a former anchorman turned pr guy. He is the founder and CEO of PitchEngine, a social PR platform that’s putting an end to the “word doc PR” era. He writes about jumping fences and rethinking the process here on New Media Cowboy.
David Murdico @DavidMurdico is the Executive Creative Director and Managing Partner ofSupercool Creative, a Los Angeles-based digital creative agency specializing in online video creative, production, viral, social media and integrated marketing initiatives for brands including T-Mobile, Pizza Hut, THQ, Atari and IBM.A graduate of The University of Southern California, David is also a contributing writer for media, marketing and advertising publication MediaPost as well as online video and internet marketing publication ReelSEO. David writes from experience, mixing up observations, postulations and humor for topics that include “Online Video and Social Media Marketing Advice for Marketing Executives,” “Online Video Marketing ROI: Five Ways To Make Sure You Won’t See One,” and “Chasing Dragons: The Case for Creating Original Video, Social, Interactive and Integrated Media Campaigns.”David’s background also includes commercial TV spot directing, TV comedy writing and commercial and TV art direction.
Adam Christensen Adam Christensen is responsible for the worldwide social media strategy and execution at IBM. In this role he directs the efforts of the global marketing and communications function in support of IBM’s strategy of enabling and activating IBM’s 400,000 employees as representatives of the brand. IBM has the largest employee population active in social media anywhere in the world.Prior to his current role, Adam held a number of positions within IBM communications and marketing. Before joining IBM, Adam worked at Brodeur Worldwide in New York City leading the firm’s financial services public relations practice. He’s also held related jobs at Novell, Inc. in Provo Utah, and Coltrin & Associates in New York City. Adam can be found on Twitter and his personal blog.
Does your current intranet suffer from limited employee involvement orusefulness? Or just a plain lack of interest? Perhaps it’s time to hit the “reset” button and start from scratch. Using their own intranet site as a case study, the internal communications team at ESPN will show how a variety ofsocial/collaborative tools were incorporated to help build a dynamic and business-focused site.
Find out how:
- An intranet with engaging storytelling, combined with collaborative work tools, can strengthen internal communications.
- Involving employees throughout the relaunch process can help focus and expedite the roll-out plan.
- Employee-generated content can drive more traffic to a site and increase workforce engagement.
- Online video, podcasts and blogging can jump start business conversations between senior executives and employees.
Presenters:
Alex Cortes is Senior Manager, Internal Communications at ESPN. He has been part of the ESPN Corporate Communications department since June 2000. In that time he’s worked in a variety of external PR roles, including viewer response & consumer relations, TV listings and network publicity, and content management of ESPN’s media website. In July 2008 Alex assumed his current position focused on internal communications.
In his current role Alex works on various projects designed to promote and enhance the use of ESPN’s internal communication platforms (intranet, in-house TV network, campus radio, digital lobby displays, etc.), to strengthen collaboration and awareness across the organization. As senior manager, internal communications, he ensures that information reaches employees through a variety of sources and technology to serve the needs of the ESPN community.
Alex was graduated from Central Connecticut State University (CCSU) with a degree in Business Management & Organizational Behavior. He currently resides in Southington, CT.
Abbie Bridges has been with the Walt Disney Company since August 2005. Prior to joining ESPN, she held a variety of internal communications positions supporting Walt Disney Parks & Resorts including, internal communications associate for Disney’s Animal Kingdom and Animal Programs and administrator of safety & healthy training and education.
At ESPN, Abbie helps lead the company’s internal communication platforms including, intranet, in-house TV network, campus radio and digital display boards.
Abbie is a graduate of the University of Georgia and holds degrees in Advertising and Sociology.
Case Study: Version 2 Of Deloitte’s Intranet Collaboration And Knowledge Sharing
Deloitte, one of the largest professional services firms in the world, rolled out its internal portal, version 2.0, in December 2009. One of the largest NewsGator social media implementations in the marketplace, this session will showcase some of their results to help employees be more productive and collaborative through the portal.
Presented by:
Arun Prasad is one of Deloitte’s leaders in Portal Solutions and has worked with a number of Fortune 100 and public organizations design, implement and evolve their web solutions. In his role he works with clients in a number of industries, builds marketplace points of view and methodologies for how best to implement and manage the expanding realm of web technologies.His recent work includes:
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- Developing a Web 2.0 intranet strategy for a global software solutions vendor. This strategy includes the deployment and integration of collaboration tools and social media on a global scale.
- Implementing a portal platform for an insurance organization that supports employees and third-party sales resources effectively.
- Assessing the intranet needs of a financial services organization through multiple mergers and acquisitions.
Before joining Deloitte, Arun was co-founder of Castle Point Systems, a firm focused on web solutions consulting that built pioneering internet solutions using web technologies.
Noreen Cohen-White is a Director in the Information Technology Services organization at Deloitte. She has held various leadership roles during her 14 year tenure with the US Firms and has solid experience in managing large, complex system implementation projects and enterprise application management. In her current role, she has responsibility for a broad portfolio of enterprise applications that support the US Communications, Knowledge Mgmt, Clients and Markets and Practice Protection operations for the US Firms.Noreen Cohen-White, Deloitte Consulting
CASE STUDY: USING INNOVATION TO BUILD A SOCIAL INTRANET
Intel has been dabbling internally with web 2.0 since 2004. Last year was spent deploying the first phases of a multi-phased approach to take the momentum and learning from the grass root efforts, and drive a globally deployed framework for social computing inside Intel. It is no small task, says Laurie Buczek, who is leading the team leveraging social media. “Not only do we have to evaluate and deploy solutions, but we also have to address Governance, Security Concerns, provide quantifiable ROI, capture use cases, and tackle transition change management one person and one team at a time.” This session will be a show and tell of an intranet that is making the transition from old-style to social, with lessons learned along the way.
Presented by:
Laurie Buczek is a Social Media Strategist within Intel Corporation’s Digital Marketing organization. Prior to joining Digital Marketing, Laurie spent over two years as the Social Computing Program Manager where she was responsible for the major enterprise wide strategy & implementation of social computing for employees to connect & collaborate internally. Laurie began her social media journey three years ago while blazing a new trail for online marketing efforts by helping to launch & manage the first external social media community for Intel. Laurie’s work has been published and showcased across the industry. She is also a member of the 2.0 Adoption Council and Social Media Business Council. In addition to the experience within the social media space, Laurie has almost 18 years in high technology working in marketing, consulting and sales. In her life before Intel, Laurie worked for Forrester Research and Gateway, Inc.
Presentation from Essential Social Media Skills Practicum at Georgia Institute of Technology
Debbie Curtis-Magley is Public Relations Manager, Debbie leads social media strategy, policies, and practices at UPS.
Should you roll your own social network? If yes, how do you build it so they will come, and take action?
Presented by:
Mike Bonifer, writer, director, producer and author of GameChangers. The author of GameChangers – Improvisation for Business in the Networked World, and the co-founder of GameChangers, LLC, Mike Bonifer has consistently been in the forefront of emergent media in the workplace.
A graduate of the University of Notre Dame with a degree in Business and Philosophy, he has been a writer, director, producer and creative executive in entertainment and the internet for most of his career.
Beginning with his work as the publicist for the motion picture TRON, and his association with Toy Story, through a stint as the Chief Storyteller for 2007’s Live Earth concerts for the environment, his work at the edges of emerging business cultures has given him tremendous insight into the creation of wealth in the Networked World.
Past and present clients include The Walt Disney Company, JohnsonDiversey, DreamWorks, Frito-Lay, Mountain Dew, Hot Topic, Smithsonian Online, and a host of smaller, innovative new media companies like Pandora, ignition, Twelve Horses and myPractice.
In creating GameChangers, he has produced a curriculum that helps organizations and individuals communicate, learn and transform.
Wendy Cohen, Director, Digital Campaigns & Community, Participant Media. Wendy led the social action campaign for Waiting for Superman.
Wendy Cohen joined Participant in November of 2007 as the Manager of Community and Alliances and the founding editor of the TakePart.com blog. Wendy has developed innovative online and mobile initiatives for Charlie Wilson’s War, The Visitor, Food, Inc. and The Cove. She shepherded the digital component of the social action campaign for Waiting for “Superman”
Wendy was born and raised in Montreal and graduated first in her class from Concordia University’s Communications and Culture Studies program. Prior to Participant, Wendy was the first Community Manager for The Huffington Post in New York City and she co-founded the Screening Liberally film series, of which she remains the National Director. A native of Montreal, Wendy began her work in film in 2004 as the Programmer and Outreach Coordinator for the Media That Matters Film Festival and Media That Matters: Good Food project.. She also worked as the researcher and creative assistant on The Art of the Documentary (New Riders Press) and served as co-chair on the Urban Pathways Young Professional Board. She has been the co-curator of the Netroots Nation screening series since 2007 and continues to be a guest lecturer and panelist at festivals and schools around the country. In 2009, Wendy produced “Every Third Bite”, an award-winning short documentary about bees hailed as a “better bee movie” by New York Magazine. Wendy is a recipient of the 2010 New Leaders Council’s 40 Under 40 Leadership Award.
Social media poses some important new challenges for the internal communicator. On the one hand, the influx of new communications platforms has the potential of transforming how organizations work and communicate. On the other hand, as conversation channels expand and are available to everyone in an organization, how do you keep key messages from being diluted, and the corporate culture intact? Bottom line, what should the role of internal communications be in the age of social media? This panel continues the opening keynote discussion started at the Communitelligence Employee Engagement, HR & Social Media 2010 Conference in Chicago. Join this critical conversation and make sure you and your program stay relevant in this new age of internal communications.
Learning Topics:
- Key steps to ensure you and your department remain relevant and have the right impact.
- The role you should be playing: what is new and what remains the same
- Why clarity of message has become more critical with the decentralization of communication.
- What key skills communicators have that are the best antidote to obsolescence
- What are the best antidotes to obsolescence?
- “Excellent session! Worth the time investment!”
- Excellent high-level view”
- “I learned how important it is to know your intenal audience.”
- “The Avoiding Extinction piece by Cathi Killian was great.”
- “The greatest single benefit was learning about specific tools that were being using by other companies such as Yammer for “employee jams” and thinking like an intern by hiring a teenager.”
Presented by:
Gary F. Grates is President/Global Managing Director of Edelman Change and Employee Engagement, the organizational communications counseling practice of Edelman, the world’s largest independent public relations/communications counseling firm and the third largest overall. He has more than 25 years of corporate, marketing/brand, labor, and strategic communications experience with a particular expertise in change management/employee (internal) communications. Grates has counseled more than one hundred organizations including PepsiCo, Starbucks, Guardian, General Motors, Volvo, Nissan, Caterpillar, Shell, Visa International, Coca-Cola, Wal-Mart, British Airways, ITT, GE Healthcare, eBay, and Dell, to name a few. Prior to joining Edelman, he served as Vice President-Corporate Communications/North America at the General Motors Corporation. In this role, Grates was responsible for brand, product, media, internal, financial and public policy communications for GM’s North America Region, the largest in the company. He was also the global process leader for internal communications reporting to Chairman/CEO, G. Richard Wagoner, and a member of General Motors’ North American Strategy Board, the senior most governing body in North America. In addition, he was on the teaching staff at General Motors University (GMU) and selected to join the company’s exclusive Senior Executive Program – a leadership development program.
Jill Feldon LaNouette is vice president of Internal Communications in the Public Affairs Department at Cardinal Health. In this capacity, she counsels senior executives in effective communication strategies and leads her team in developing and implementing communication plans and programs to support the company’s objectives. She also is responsible for crisis communications and issues management. Ms. LaNouette joined Cardinal Health in 2003 as director of Organizational Communication where she provided communication support on several major change initiatives and brand-building projects. In her 30 years of helping organizations effectively communicate with different constituencies, Ms. LaNouette has received numerous awards for marketing and communications from various organizations including the Gold Quill from the International Association of Business Communications and the Silver Anvil from the Public Relations Society of America. She has worked with companies from healthcare to Hollywood, including Victoria’s Secret, The Procter & Gamble Company, Kaiser Permanente, Lucasfilm Ltd., and public radio. Also Jill is a free-lance writer and consultant, has been published in several publications, and worked as a sports reporter for the Cincinnati Enquirer.
Cathi Killian is Vice President, Internal Communications at Walt Disney Company. In her role leading internal communications and corporate responsibility, Cathi is responsible for enhancing the reputation of the Walt Disney Parks and Resorts through strategies driven by excellence in internal communications, stakeholder engagement and community outreach. She develops the strategic plan for Walt Disney Parks and Resorts internal communications, which leverages communication to reinforce our values and brand and foster the visibility of executive leadership. She works with the internal communications teams at each business unit in taking an integrated approach to delivering relevant information to inform, motivate and engage Cast Members, Crew Members and Imagineers. Additionally, she leads our efforts focused on issues management and stakeholder engagement to identify issues, track trends and understand the impacts to our business, while developing allies that support our goals.
Top down, bottom up, lateral and inside-out communication have all been around forever. But the arrival of social technologies is dramatically changing the way people communicate with each other, their friends and their colleagues both inside and outside the corporate walls.
Is it already out-of-control? Or are their powerful ways to support and channel this “social communication” so that it builds positive synergy around your brand, focuses organizational activity, and reduces friction in the path of change and performance.
This webinar explores this brave new world of social communication and takes a hard look not only at the tools–but at strategies and stories of how this works in reality. Our three experts will address the topic from the vantage point of
- “stakeholder re-engagement” (mutual recognition of changed business climate and required new ways of working)
- “brand advocacy” (the essential steps to identifying internal advocates, develop guidelines and training, and how to create an integrated communications strategy that gives your employees a reason to live and socialize your brand)
- Technology (moving from facilitating and growing relationships likeTwitter to fundamentally changing tone and content of internal dialogue)
What You Will Learn:
- How to identify your organization’s key social communicators and how to best engage them
- Starting a pilot, nurturing it, and making the case for broader implementation
- Encouraging and managing participation
- Identifying what if any extra technologies to use
- Processes for keeping your organization’s values and messages present
- Figuring out the metrics
Who Should Attend
This webinar is primarily aimed at those in the early stages of implementing or learning about social media, although it will also help more advanced practioners to focus their efforts. It is especially suitable for:
- Small and mid-sized business leaders
- Corporate executives who are new to social media
Mike Klein–The Intersection/CommScrum is a Brussels-based strategic communications pro specializing in social, network and tribal communication in organizations and in the public sphere. An MBA graduate of London Business School, Mike is a partner in Commscrum, a blog for alternative voices in the internal and business communications world. Mike was a political campaign manager for state and local candidates and initiatives in the United States from 1987-1996, and has worked for Shell, Cargill, easyJet Airlines, the US Department of Transportation and Smythe Dorward Lambert in ten years as an internal communicator.
Elizabeth Lupfer is Senior Manager, Web Technologies and Interactive Media, at Verizon, where she drives the employee experience of the corporate intranet. Elizabeth is a member of Verizon’s Social Media Council, and advocates the use of social media within internal and external communication channels to drive employee engagement — recently working with colleagues to launch the pilot of Verizon’s Social Media Ambassador program. Prior to Verizon, Elizabeth worked in Corporate Employee Communications for AOL, where she honed her passion for leveraging web technologies to support integrated communications efforts. Elizabeth also authors strategies to drive engagement, collaboration and productivity through the judicious use of social media tools through her blog,The Social Workplace.
Georg Kolb is Business Director at communication software firm straightto. Prior to straightto, his roles included social media director and key accounter at Ketchum Pleon Germany, chief of innovation at Text 100 Global PR in New York, and Managing Consultant for the same firm’s German business. Georg was a lecturer for international PR at the Munich University and for PR on the Internet at the Bavarian Academy for Advertising and Marketing. He is also a regular speaker on the future of communications and blogs on his Corporate Communications Compass.
If employees weren’t getting fired for what they are saying and doing on social media channels, your organization might simply pass on writing a social media policy, and this webinar. But they are, and a sound social media policy is a company’s first line of defense against risk in social media marketing. Which means you must embark on the delicate balancing act that is required to write or evolve your organization’s social media policy. If you policy is too complex or restrictive, you will scare employees and diminsh the significant business value that social media offers. And if you’re policy is too lax, or nonexistent, some of your employees may wind up as another social media horror story, fired for doing something they shouldn’t have. In this important webinar, our expert panel will share their experiences and advice on writing and enforcing a social media policy that does more good than harm. Attend and put your process ahead of policy.
“Gave me a lot to think about and actionable items for my organization.”
Learning Topics:
- Why your organization needs a social media policy
- What’s the best process to assure your policy is positive?
- What are the must-have elements of a social media policy?
- Do you need one policy, or many?
- What departments should be involved in policy creation and enforcement?
- What are some excellent policy writing resources you should review?
Presented by:
Chris Boudreaux is SVP of Management Consulting for Converseon. He created SocialMediaGovernance.com to provide tools and resources for leaders and managers who want to get the most from their social media and social application investments. Chris leads teams of business and technology professionals to improve their Marketing, Sales and Customer Service capabilities, from strategy through execution. In the past, he led product development and business transformation initiatives at Fortune 100 companies and online start-ups, and I am a former Naval Officer.
Jennifer Cisney, Chief Blogger and Social Media Manager, has been with Eastman Kodak for eleven years, resulting a broad knowledge of the various businesses and in depth experience with the corporate website, kodak.com. Her contributions to Kodak’s online experience have been inspirational photography, design expertise and creative content. She helped create and now manages the corporate blogs. After launching Kodak’s social media initiatives, she oversees Kodak’s presence on social media sites Facebook, YouTube, Twitter and Flickr.
Laurie Buczek is Platform Vision Team Manager & Social Media Strategistwithin Intel Corporation’s Digital Marketing organization. Prior to joining Digital Marketing, Laurie spent over two years as the Social Computing Program Manager where she was responsible for the major enterprise wide strategy & implementation of social computing for employees to connect & collaborate internally. Laurie began her social media journey three years ago while blazing a new trail for online marketing efforts by helping to launch & manage the first external social media community for Intel. Laurie’s work has been published and showcased across the industry. She is also a member of the 2.0 Adoption Council and Social Media Business Council. In addition to the experience within the social media space, Laurie has almost 18 years in high technology working in marketing, consulting and sales. In her life before Intel, Laurie worked for Forrester Research and Gateway, Inc.